BPO Night Shift

Job Summary

We are looking for motivated, customer-focused individuals to join our team as Call Center Representatives in a Business Process Outsourcing (BPO) environment. The successful candidates will handle customer inquiries, provide accurate information, resolve concerns, and deliver excellent customer service through phone, email, or chat.

Key Responsibilities

• Handle inbound and/or outbound customer calls professionally and efficiently.
• Respond to customer inquiries, concerns, and requests in a timely manner.
• Provide accurate information about products, services, and account-related concerns.
• Resolve customer issues or escalate complex concerns to the appropriate team.
• Document customer interactions and maintain accurate records in company systems.
• Follow established procedures, service standards, and quality guidelines.
• Meet performance targets related to customer satisfaction, productivity, and attendance.
• Maintain professionalism and a customer-focused approach at all times.

Qualifications

• Must be a Bachelor’s degree graduate in any field.
• Good verbal and written communication skills.
• Basic computer skills and the ability to navigate multiple systems.
• Strong problem-solving, listening, and interpersonal skills.
• Willing to work on shifting schedules, including night shifts, and holidays, as needed.
• Ability to work independently and as part of a team.
• Previous call center or customer service experience is an advantage.

Pay: Php25,000.00 - Php35,000.00 per month

Benefits:

• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person