BPO Quality Analyst (with knowledge in GDS Tools)

Company Description

ATAIN is a leading next-gen customer experience company, specializing in AI-led transformative experiences for global brands. With a focus on digital and human intelligence, ATAIN manages end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, ATAIN employs over 25,000 specialists across 30 delivery centers worldwide, with certifications in IT and BPO processes.

EDUCATIONAL QUALIFICATIONS

• Preferably a graduate of any bachelor’s degree

RELEVANT EXPERIENCE

• With 1 year BPO experience;
• MUST HAVE: 1–2 years of experience handling Travel accounts or GDS platforms (Amadeus, Sabre, Galileo) in a BPO environment
• Good spoken & written English communications skill
• Computer proficient and can navigate the computer with minimum-to-zero supervision

QUALIFICATIONS & SKILLS:

• Graduate of any Bachelor’s degree with at least 1-2 years of working experience in BPO/Call Center - customer service/sales/travel account experience is required.
• Analyzes and tests processes and systems, ensures compliance with regulatory standards, validates data accuracy, identifies and resolves issues, and collaborates with stakeholders
• Candidate must have excellent spoken & written English communications skills and strong analytical and listening skills
• Willing to work on-site in a flexible shifting or rotational schedule within 24/7 work hours.

FUNCTIONAL COMPETENCIES

• Ability to learn and apply procedures
• Adaptability
• Communication / Customer Service
• Stress Tolerance
• Work Commitment / Motivation
• Problem Solving Ability
• Analytical and Methodical Abilities
• Willing to work in Alabang
• Willing to work full on site, on shifting schedules

Please click the link to apply: Mobile Link