Team Vertex Global Services
Bpo Team Lead
10 days ago
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Important information
Contract type:
Permanent
Location:
Gurugram, Haryana, India
Work mode:
Onsite
Published on:
16 October 2026
What they need
Role: Team Leader (Domestic Process)
Details:
Experience: Min. 1 year experience as Team lead on papers (Any Customer service process)
Salary: Upto 4.2 LPA (depends on Last drawn)
Shift: Day Shifts
Working Days: 6 days a week, 1 rotational week off
Location: Sector 32, Gurugram
Roles and Responsibilities
- Manage and lead a team of customer service executives in a domestic voice process.
- Monitor team performance and ensure achievement of targets and quality standards.
- Handle customer escalations and provide guidance to team members.
- Conduct team briefings, performance reviews, and coaching sessions.
- Ensure process adherence and customer service excellence.
Job Requirements
- Min 1 year of on paper BPO TL experience, including team-handling experience.
- Experience in a domestic voice/customer service process preferred.
- Good communication, leadership, and problem-solving skills.
- Ability to manage targets and team performance.
Note: We are only looking for immediate joiners.
If interested, please share cv to [email protected] with subject line "TL/Voice"
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