BPO Technical & Billing Support Associate (B2B Telco)

Your Day-to-Day

• Exceptional Customer Communication: Clear, empathetic, and professional written and verbal skills; ability to explain technical concepts simply and assist billing concerns.
• Strong Organizational & Process Management: Proven ability to manage multiple client engagements simultaneously with high attention to detail and adherence to structured processes.
• Proactive Problem Solving: Ability to anticipate issues, troubleshoot effectively, and drive resolutions independently.
• Tech Savvy & Quick Learner: Comfortable and proficient with CRM software, customer success platforms, and web-based business applications; ability to quickly master new tools and product features.
• Collaborative & Team Oriented: Experience working well with diverse internal and external stakeholders to achieve common goals.
• Results Driven with a Focus on Customer Outcomes: Motivated by helping customers achieve tangible success and meet define performance targets.
• Candidates should have experience managing offline work in a timely manner. This includes researching cases/orders and providing customers timely updates

What We’re Looking For

• Excellent Communication skills who can speak with US natives.
• Minimum of 1 year International BPO voice account experience in customer facing environment handling technical and billing concerns.
• Candidates should have good listening, questioning, and call control techniques.
• Amenable to work onsite at Pasig City. Shifting Schedule.

Work Setup

• Location: Ortigas, Pasig City
• Shift: shifting schedule