BPO Trainer

• Deliver BPO training in accordance with the approved curriculum and session plans.

• Develop learners’ communication, workplace etiquette, digital literacy and employability skills.

• Use role plays, case studies, demonstrations, group activities and practical exercises to make sessions engaging and job-relevant.

• Provide additional academic support to learners who require assistance.

• Maintain a safe, inclusive and participative learning environment.

• Monitor learner attendance, punctuality, participation and performance.

• Counsel and motivate learners to improve retention and course completion.

• Identify learning gaps and prepare appropriate remedial interventions.

• Promote professional behavior, discipline and readiness for the workplace.

Assessment and Documentation

• Conduct diagnostic, formative and final assessments as prescribed.

• Evaluate practical assignments, role plays and learner projects.

• Maintain accurate attendance, assessment, session-delivery and learner-progress records.

• Prepare and submit reports within defined timelines.

• Maintain supporting evidence and documentation required for program reviews and audits.

Placement Support

• Prepare learners for interviews, group discussions and workplace interactions.

• Conduct mock interviews and provide individual feedback.

• Coordinate with the placement team to assess learners’ job readiness.

• Share accurate learner profiles, assessment results and placement recommendations.

• Follow up with placed learners and support their workplace retention.

Curriculum and Quality

• Provide feedback on the relevance and effectiveness of training content.

• Stay informed about retail-sector trends, technologies and employer expectations.

• Participate in trainer-development programs, reviews and standardization exercises.

• Ensure compliance with NIIT Foundation’s training standards, safeguarding requirements and organizational policies.

• Maintain training equipment, learning resources and classroom infrastructure responsibly.

Requirements

• Graduate in Business Administration, Commerce, Marketing or a related discipline.

• Relevant certification or Training of Trainers certification is desirable.

• Candidates with strong BPO experience and an appropriate diploma may also be considered.

• Strong facilitation, presentation and classroom-management skills.

• Ability to conduct practical demonstrations and activity-based training.

• Effective verbal and written communication skills in English and Hindi; knowledge of the local language is desirable.

• Basic proficiency in Microsoft Office, online learning platforms and digital reporting tools.

• Ability to assess learners objectively and maintain accurate documentation.

• Strong mentoring, counseling and interpersonal skills.

• Ability to work collaboratively with training, mobilization, placement and project teams.

Pay: ₹25,000.00 - ₹33,000.00 per month

Work Location: In person