BPO Transition Manager

About the role

Individuals have a deep understanding of their own subject area and a broad understanding of related subject areas. They handle diverse issues and lead projects that contribute to the company's objectives. Projects will have large teams and will be globally dispersed, both with IT and business employees. The projects and programs usually have global impact and have complex business and technical challenges.

Key responsibilities

• Manages a broad, complex portfolio of projects
• Defines program value proposition, work plan, resource needs, timeline and budget for global programs
• Monitors project performance in the Project Reporting System
• Conducts PM Metrics and Practices Reviews
• Facilitates Peer Project Reviews and Management Project Reviews
• Supports PM Help Desk

About you

• Typically requires 8-10 years relevant experience in BPO - Banking/Healthcare/Insurance
• Must have minimum 3-5 years of experience in Project Program Management
• MS Project and Copilot experience
• Exceptional written skills to document RAID items and Improvement plans
• Experience in handling international projects (Multi Geo)
• Mandatory certification in Prince 2 or PMP
• Exceptional understanding of BPO Project Management principles and techniques
• Expert proficiency in the specific tools that are available and required as part of the company's project management information system
• Exceptional ability to identify, develop and quantify any required corrective action plans
• Exceptional facilitation and communication skills