BPO Voice Calling Executive

Customer Service Advisor

Location: Sunrise Business Park, Thane, Mumbai
Job Type: Full-Time | Work from Office
Experience: 0–2 Years
Qualification: HSC / Graduate in any discipline
Salary: ₹2 – 4 LPA
Working Days: 5 Days a Week
Shift: Day Shifts Only
Operational Window: 9:30 AM – 9:30 PM

Job Overview

We are looking for a Customer Service Advisor to handle customer queries and provide professional and efficient support through voice and email channels.

Key Responsibilities

• Handle inbound customer calls and respond to customer emails.
• Resolve customer queries efficiently and professionally.
• Maintain accurate records of customer interactions.
• Ensure high customer satisfaction (CSAT) scores.
• Deliver excellent customer service.
• Meet defined KPIs, SLAs, quality, productivity, and turnaround-time targets.
• Follow company processes and maintain service quality standards.

Candidate Requirements

• Strong English communication skills.
• Good customer-handling and problem-solving skills.
• 0–2 years of experience in customer service, voice, chat, or email support.
• BPO / call centre experience will be preferred.
• International call centre experience will be an added advantage.
• Ability to work in rotational day shifts.
• Willingness to learn and adapt in a fast-paced environment.

Benefits

• Health Insurance
• 5-Day Working Week
• Career Growth Opportunities

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Work Location: In person