BPO/CSR - Customer Service Representative

Key responsibilities

• Handle inbound and/or outbound customer interactions.
• Provide accurate information regarding account details, policies, and procedures.
• Resolve customer concerns efficiently while maintaining professionalism and empathy.
• Ensure compliance with financial regulations and company policies.
• Meet performance metrics such as quality, productivity, and customer satisfaction.
• Escalate complex issues to the appropriate department when necessary.

Qualifications:

• Minimum of 6 months experience in an international (voice or non-voice) account.
• At least 2 years completed in college (undergraduate).

Work Setup:

• Willing to work on-site or in a shifting schedule, including nights, weekends, and holidays if required.