BQS Customer Service Executive

(REQUIRED: Travel to SG office once a week, Daily reporting to Johor Office)

BQS Customer Service Executive Role

Job Responsibilities:

• Compiling, Generation and Submission of final reports to QC for vetting, and to clients after vetting
• Filing Hard copies & archives once a week in SG office
• Managing BQS Mailbox
• Monthly submission of summary for clients & office staff
• ETA updates, Cost updates in Salesforce
• Monitor Expiry Dates for Surveyor Equipment & Passes
• Monthly or Bi-monthly updating of Surveyor's Equipment Distribution
• Generate Purchase Requisition/Order as required
• Sorting Surveyor Site Reports & Save them in Common Cloud Drive
• Coordination with Fuel Team
• Taking minutes for meetings
• Maintain Quotation Summary
• Support Audit Trail Documentation
• Any ad-hoc duties as required by Manager

Job Requirements

• Minimum Diploma/Degree or equivalent (Marine-related)
• Knowledge or experience with Marine-related industries is a must have
• Experience in handling Customer Queries
• Familiar with MS Office and Canva
• Service-oriented with a strong customer focus
• Demonstrates integrity, professionalism and a hands-on, positive attitude
• Detail-oriented and meticulous working style

Other Details:

• Training will be provided - (MEIMS, BSOL, Salesforce)