BRANCH ADMIN - CENTRAL

Branch Administrator

Primary Responsibilities

• Job Scheduling & Coordination

  • Plan, schedule, and assign service jobs to technicians based on workload, location, and skill requirements.
  • Monitor technician availability and adjust schedules to ensure timely service delivery.
  • Track job progress and update schedules to reflect changes, delays, or urgent requests.

• Customer Engagement

  • Act as the first point of contact for customers regarding service requests, inquiries, and complaints.
  • Confirm appointments, provide service updates, and follow up on customer satisfaction after job completion.
  • Handle rescheduling, cancellations, and urgent service requests professionally.

• Documentation & Reporting

  • Maintain accurate records of scheduled jobs, completed services, and customer communications.
  • Prepare daily/weekly reports on technician job assignments, service completion rates, and outstanding tasks.
  • Ensure compliance with company SOPs and audit requirements in documentation.

• Operational Support

  • Liaise with branch management to align technician schedules with business priorities.
  • Support technicians with job details, customer information, and service requirements.
  • Assist in resolving operational issues such as job conflicts, resource shortages, or customer escalations.

Key Deliverables

• Efficient technician scheduling with minimal downtime.
• High customer satisfaction through clear communication and timely service.
• Audit-ready records of service jobs and customer interactions.
• Smooth coordination between branch management, technicians, and customers.

Skills & Competencies

• Strong organizational and scheduling skills.
• Excellent communication and customer service abilities.
• Proficiency in using scheduling software, CRM systems, or Excel.
• Problem-solving mindset with attention to detail.
• Ability to multitask and manage priorities under pressure.