Branch Administrator

Boekeman Machinery is a family-owned agricultural machinery dealership with branches across regional Western Australia. We proudly represent leading agricultural brands and are committed to delivering outstanding service and support to our customers.

We are seeking a motivated and organised Branch Administrator to join our Northam team.

This is a diverse role that combines front office reception duties with service department administration, making it ideal for someone who enjoys variety, customer interaction and being an integral part of a busy team.

About the Role

As the first point of contact for customers visiting or calling the branch, you will play a key role in ensuring the smooth day-to-day operation of our Northam dealership.

Working closely with our Service Manager and branch team, you will provide administrative support across multiple departments while helping to deliver a professional and positive customer experience.

Immediate start available.

Key Responsibilities

• Answer and direct incoming phone calls
• Welcome customers and visitors to the dealership
• Manage incoming and outgoing mail and general correspondence
• Process EFTPOS transactions and maintain administrative records
• Create purchase orders and assist with general office administration
• Coordinate freight and courier bookings
• Assist with meeting, function and catering arrangements
• Maintain office supplies, stationery and branch presentation
• Support the Service Department with scheduling and administration
• Open, monitor and close repair orders
• Prepare and process service invoices
• Process warranty registrations and warranty claims
• Maintain service records and departmental filing systems
• Communicate with customers regarding service bookings and repair progress
• Assist managers and departments with general administrative support as required

About You

The successful applicant will possess:

• Previous administration, reception or customer service experience
• Excellent communication and interpersonal skills
• Strong organisational and time management abilities
• High attention to detail and accuracy
• Sound computer skills and the ability to learn new systems
• The ability to work autonomously, multitask and prioritise competing demands
• A positive attitude and willingness to assist where needed
• Experience within agriculture, machinery, automotive, transport or a trade-related industry would be highly regarded but is not essential

Why Join Boekeman Machinery?

• Established and growing family-owned business

• Diverse role with plenty of variety

• Opportunity to work within the agricultural industry supporting local farming communities

Apply Now

If you're organised, customer-focused and enjoy working in a fast-paced environment, we'd love to hear from you.

Submit your application through SEEK, including your resume and a brief cover letter outlining your experience and suitability for the role.