Branch Administrator

At Allight, we don’t just sell power and lighting equipment. We help keep mines running, worksites moving, farms operating, government services powered and critical projects on track across Australia.

We are Australia’s premier distributor of FG Wilson generators and Perkins engines, backed by the strength of the Seven Group Holdings (SGH) family. That means global product capability, local technical support and a branch network that knows how to deliver practical solutions when customers need them.

We are seeking a friendly, professional, and highly organised Branch Administrator to join our Ingleburn, NSW team.

As the first point of contact for our customers, both over the phone and in person, you will play a critical role in creating a positive experience and representing the Allight brand. This is a fast-paced position that requires excellent communication skills, strong attention to detail, and the ability to manage multiple priorities while delivering exceptional customer service.

This is a full-time position (38 hours per week) and will be based in our Ingleburn office. A comprehensive handover period will be provided to support a smooth transition into the role, offering an immediate start for the right candidate.

Reporting to the Branch Manager, your responsibilities will include:

• Managing incoming phone calls, emails, and customer enquiries in a professional and welcoming manner
• Acting as the primary point of contact for customers and visitors to the branch
• Providing high-level administrative support to the branch and wider team
• Processing purchase orders, invoices, and other administrative documentation
• Maintaining accurate customer, supplier, and operational records
• Coordinating branch correspondence and documentation
• Assisting with reporting, data entry, and general office administration
• Supporting operational and service teams with administrative requirements
• Assisting with scheduling, coordinating deliveries, and customer communications
• Managing filing systems and ensuring documentation is completed accurately and on time
• Contributing to the efficient day-to-day operations of a busy branch environment

What You'll Bring

To be successful in this role, you will have:

• A minimum of 3 years' experience in an administration role

• Previous experience in a customer-facing role, ideally managing customer enquiries via phone and email

• A warm, professional, and personable approach with excellent customer service skills

• Strong verbal and written communication skills

• Advanced computer skills and confidence using the Microsoft Office suite, including: Excel, Word, Outlook & Teams

• Experience working with ERP & CRM systems, preferably within a manufacturing, industrial, service, or operational environment

• Experience using M3 would be highly regarded

• High attention to detail and accuracy

• Strong organisational and time management skills

• The ability to work independently while managing competing priorities in a fast-paced environment

• A positive attitude and willingness to support the broader team

What We Can Offer You

• Competitive salary package plus superannuation
• Full handover and training period
• Permanent full-time employment
• A supportive and collaborative team environment
• Opportunities for learning and professional development
• Exposure to a diverse and growing business
• Onsite parking
• Employee recognition and reward programs
• Regular team events and celebrations

Why Choose Allight?
At Allight, we believe our people are our greatest asset. We are a progressive company with a supportive team and a strong commitment to developing our people. We foster a supportive and inclusive workplace where teamwork, accountability, and respect are valued every day. If you are an experienced administrator who enjoys customer interaction, thrives in a busy environment, and takes pride in delivering exceptional service, we'd love to hear from you.

Apply today and become part of the Allight team.