Branch Assistant

We’re looking for motivated and reliable Branch Assistants to join our successful team at Tradelink Villawood. Be part of a business that prides itself on delivering quality products and outstanding service.

About the Role:
As a Branch Assistant, you’ll be the first point of contact for retail and trade customers, guiding them through product selections, providing tailored solutions, and ensuring they receive top-notch service. Your role will be a mix of customer interaction, sales support, and relationship management.

Your responsibilities:

• Deliver exceptional service to both retail and trade customers, guiding them to the right products and solutions.
• Provide a premium customer experience with every delivery, representing the brand with professionalism and care.
• Accurately pick, pack, and dispatch orders in a fast-paced environment.
• Assist with ad-hoc same-day, local deliveries and return runs.
• Manage sales transactions, prepare quotes, and proactively follow up with customers to drive satisfaction and repeat business.
• Maintain stock accuracy through cycle counts, inventory control, and keeping the warehouse clean, organised and efficient.

What you’ll need to succeed:
You’re a team player with a can-do attitude, who’s not afraid to roll up your sleeves. You’ll bring:

• Physical fitness: You’ll be on your feet, lifting and unloading orders throughout the day.
• Industry Experience: Plumbing industry experience or knowledge of plumbing products or wholesale/trade sales experience would be highly beneficial but not essential.
• Team Player Attitude: We value hard-working, adaptable team members who contribute to a positive work culture.
• Strong Communication: You’ll be working closely with experienced tradespeople who expect efficient and knowledgeable service.
• Tech Savvy: Demonstrate strong computer literacy and maintain proficiency across IT systems and digital tools, with the ability to learn new systems quickly.
• Licences: A car licence is required. A Forklift and MR licence is a bonus, but not a requirement.
• Australian Working Rights: A citizen or permanent resident of Australia or New Zealand. (Sponsorship is not offered for this position)

Your new Company:
Tradelink isn’t just another business – we’re a dynamic powerhouse of 200+ locations and 1300+ team members across Australia. We reward hard work, invest in our people, and foster a culture that’s supportive, vibrant, and full of opportunities. With career progression, a profit-share scheme, and hands-on learning, you’ll be set up for success from day one.

Tradelink reward their staff through a generous profit share scheme (a share in the Company’s profits based on the businesses successes and individual contribution), as well as exciting career progression opportunities. With a strong client focused mindset, Tradelink value and endorse a fun and vibrant culture.

For more information, visit: https://tradelink.com.au/ 

Join our team:
Careers are made from experiences, and this is your chance to take on a career defining role. If you’re ready to take the next big step and play a pivotal role in the next chapter of Tradelink’s growth, please apply now with your resume and cover.

Please note: Only successful candidates will be contacted for the next stage of the recruitment process. As a pre-requisite for this role, candidates may be required to undertake a pre-employment medical screen and a National Police Clearance. Thank you for your understanding.

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