Astoria Windows

About Astoria Windows
Astoria Windows is a FENSA-certified installer of windows, doors and conservatories, with branches in Hereford and Shrewsbury. We supply and install uPVC, aluminium and timber windows and doors, composite doors and conservatories for residential customers across Herefordshire, Shropshire and the surrounding area, alongside a dedicated supply-only service for building contractor partners.
The Role
We're looking for a Branch Assistant to help support the day-to-day running of our busy branch.
This is a varied and hands-on role combining customer service, branch operations, scheduling, stock management and administration. You'll play a key role in ensuring jobs run smoothly from enquiry through to installation, while supporting customers, suppliers, installers and the sales team.
The successful candidate will be comfortable working in both the office and warehouse environment, helping coordinate deliveries, manage customer communications and keep branch operations running efficiently.
What You'll Be Doing
<ul>
<li>Acting as a first point of contact for customer enquiries by phone, email and in person.</li>
<li>Supporting the daily operation of the branch and helping ensure work flows efficiently between departments.</li>
<li>Coordinating survey, delivery and installation schedules.</li>
<li>Receiving and checking deliveries of windows, composite doors, glass units, trims and other building materials.</li>
<li>Assisting with unloading delivery vehicles and organising products safely within the warehouse and storage areas.</li>
<li>Inspecting incoming products for damage and reporting any shortages or discrepancies.</li>
<li>Preparing products, paperwork and job packs for installation teams.</li>
<li>Maintaining accurate customer records, orders and job details within our CRM system.</li>
<li>Liaising with sales, surveyors, suppliers and installation teams to keep projects progressing on schedule.</li>
<li>Processing orders, contracts, invoices and supplier paperwork.</li>
<li>Monitoring stock levels of consumables and branch supplies.</li>
<li>Handling customer queries and resolving issues in a professional and timely manner.</li>
<li>Following up with customers after installation to ensure satisfaction and coordinate any aftercare requirements.</li>
<li>Supporting continuous improvement of branch processes and customer service standards.</li>
</ul>
What We're Looking For
<ul>
<li>Previous experience in a customer service, administration, operations or branch support role.</li>
<li>Strong organisational skills with the ability to manage multiple tasks and priorities.</li>
<li>Confident communicator with a professional and friendly approach.</li>
<li>Comfortable working in both an office and warehouse environment.</li>
<li>Physically capable of assisting with the handling and movement of window frames, glass units, composite doors and related products.</li>
<li>Good attention to detail when checking deliveries, orders and customer information.</li>
<li>Proficient with Microsoft Office, Outlook and CRM systems.</li>
<li>A proactive, problem-solving attitude and willingness to take ownership of tasks.</li>
<li>Ability to work effectively as part of a team.</li>
<li>Experience within the window, door, construction or home improvement industry would be advantageous but is not essential.</li>
</ul>
What Astoria Offers
<ul>
<li>Competitive salary.</li>
<li>Full training on our products, systems and processes.</li>
<li>A varied role with a mix of customer-facing, operational and warehouse responsibilities.</li>
<li>Supportive team environment across both Hereford and Shrewsbury branches.</li>
<li>Long-term career progression opportunities within a growing and well-established company.</li>
<li>Opportunity to become an integral part of a respected FENSA-certified business.</li>
</ul>
Pay: £27,500.00-£29,000.00 per year
Benefits:
<ul>
<li>Company pension</li>
<li>On-site parking</li>
</ul>
Work Location: In person

Branch Assistant

Branch Assistant

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