Branch Associate

About the Business

Cleanline Tasman is a multi-generational, NZ family-owned business specialising in the design and supply of high-quality workwear and PPE. Through its custom-built online PPE and Safety Management Software, Cleanline Tasman delivers innovative solutions that help businesses manage their workwear and safety requirements.

With continued growth and expansion opportunities, this is an exciting time to join the team and contribute to the development of the business.

About the Role

Join Cleanline Tasman as their new Branch Associate, based in Onehunga, Auckland. This is an onsite, Monday-Friday role, working 7:30am-5:00pm.

We're looking for a reliable, flexible and self-motivated team member who is comfortable working independently, as you will often be the sole person onsite. You'll support the day-to-day administration and operations of the branch while delivering excellent customer service to customers nationwide.

Working closely with the sales, operations and warehouse teams, you'll help ensure orders are processed accurately and enquiries are handled promptly.

This role would suit a highly organised communicator with strong attention to detail who enjoys variety and can confidently manage multiple priorities.

Key Responsibilities

Customer Service

• Respond to customer enquiries via phone, email, website and showroom.
• Provide friendly, professional and solutions-focused service.
• Process and follow up customer orders, enquiries and backorders.
• Maintain professional communication with customers and suppliers.

Administration

• Process sales orders and maintain accurate customer records.
• Update CRM and business systems.
• Process credit applications and documentation.
• Prepare quotes and supporting documents.
• Assist with customer onboarding and system/web-store training.

Sales & Team Support

• Support the sales team with customer service and administration.
• Assist with proposals and bookings.
• Contribute to the success and growth of the Auckland branch.

Operational Support

• Assist with receiving, picking, packing and dispatching goods.
• Support showroom and occasional warehouse activities.
• Assist with garment branding and other value-added services.
• Provide general branch support as required.

About You

You will bring:

• Proven experience in customer service, coordination, logistics or a similar role.
• Strong Microsoft Office skills, particularly Excel.
• Excellent verbal and written communication skills, customer service skills.
• Strong attention to detail and a commitment to accuracy.
• A high level of reliability, professionalism and accountability.
• Initiative to prioritise work and keep the branch in good running order.
• A positive, can-do attitude and genuine customer-focused approach.
• The ability to work independently while contributing effectively to a team.
• Comfort working in a varied role across customer service, administration and operational support.
• A willingness to learn, develop and take on new responsibilities.

Desirable*: Experience within warehouse, distribution, PPE, workwear, industrial supplies or a related industry, along with financial administration experience and confidence checking and reconciling information.*

Why Join Us?

• Make an Impact: Be part of a growing business focused on innovation and creative solutions.
• Supportive Culture: Work within a collaborative and empowering team where your contribution is valued.
• Family Values: Join a NZ-owned family business where you can make a direct and meaningful contribution.
• Varied Role: Enjoy a position that combines customer service, administration, sales support and operational activities.

Apply Now

If you're organised, customer-focused and looking for a varied role within a growing NZ-owned business, we'd love to hear from you!