Branch Associate

About the role

This is a Front Desk & Customer Service role at a driving school branch. You will act as the first point of contact for the branch, greeting clients, answering walk-in and phone inquiries, and clearly explaining course offerings (Theoretical and Practical Driving Courses), pricing, and LTO requirements.

Key responsibilities

• Greet clients, answer walk-in and phone inquiries, and clearly explain course offerings (Theoretical and Practical Driving Courses), pricing, and LTO requirements
• Process student enrollments and coordinate with driving instructors to schedule practical lessons
• Manage classroom availability for theoretical sessions
• Handle daily office tasks and data entry
• Maintain highly organized student records, ensuring all LTO-required documents (e.g., PSA birth certificates, valid IDs, medical certificates) are complete and properly filed
• Receive enrollment payments, issue official receipts, and maintain accurate daily cash logs and basic financial records for the branch
• Keep the reception area clean and presentable
• Communicate effectively with the Area Manager and central office

About you

• Bachelor's degree in Business Administration, Office Administration, or any related course
• Previous experience in customer service, administrative support, or retail sales
• Proficient in basic computer applications (MS Office, Google Workspace) and fast, accurate data entry
• Excellent verbal and written communication skills in English, Tagalog, and the local dialect (Bisaya/Cebuano)
• Customer-centric attitude with ability to provide a welcoming, patient, and highly professional experience
• High attention to detail when handling data entry, scheduling, and verifying sensitive LTO documentary requirements
• Ability to multitask and stay organized while managing multiple tasks simultaneously
• Punctuality and consistent attendance
• Familiarity with current LTO driver's license requirements (Student Permit, Non-Pro/Pro) and TESDA regulations is a major plus