FINBOND MUTUAL BANK

To provide a sales, promotion, communication and administrative service to clients with clearer communication and effective administration; to the extent necessary for the organization to achieve its objectives.
Critical outcomes
<ul>
<li>Prompt and professional answering and handling of incoming telephone calls in accordance with laid down company standards.
</li>
<li>Accurate recording of client information on company’s computer system(Delfin)
</li>
<li>Prompt and effective handling of any complaints received from clients, other branches and Head Office.
</li>
<li>Prompt and effective handling of any enquiries regarding payments (eft, Allps,Nupay,etc)
</li>
<li>Assisting with checking and capturing of Nupay reports and follow up on failed transactions
</li>
<li>Assisting with minimizing of Bad Debt
</li>
<li>Daily Balancing of Cash Box
</li>
<li>Assisting with accurate completion of Daily, Monthly and other reports required from Head Office
</li>
<li>Assisting with reconciliation of all Client accounts ( updating file notes regularily)
</li>
<li>Accurate maintenance of administration records including the keeping of all information required relating to issuing of loans
</li>
<li>Proper and accurate operation of company computer systems and processes in accordance with procedures laid down by the company from time to time
</li>
<li>Marketing and Product Sales
</li>
</ul>
Page 2
Skills, Knowledge and Attitude requirements
The incumbent should be able to demonstrate:
<ul>
<li>Empathy and patience with clients and colleagues
</li>
<li>An ability to orally communicate in a clear, respectful, honest, assertive and persuasive
</li>
</ul>
manner
<ul>
<li>Numeracy and literacy abilities to the level that ensures no mistakes.
</li>
<li>A flair for administrative organisation and detail
</li>
<li>A positive attitude
</li>
<li>A ready knowledge of the company’s products (Type of loans as well as Consumer
</li>
</ul>
Finance)
<ul>
<li>A ready knowledge of the pricing of each product (Consumer Finance)
</li>
<li>An ability to operate a computer and peripherals effectively and at acceptable speeds
</li>
<li>Understanding of the need for urgency when dealing with daily and monthly reports,
</li>
</ul>
complaints and queries
<ul>
<li>Accuracy in the maintenance of records and systems
</li>
<li>An ability to remain calm and resolve conflict
</li>
<li>An ability to converse in at least two languages spoken within the market place
</li>
<li>A compliance to all workplace rules and procedures
</li>
<li>A willingness to undertake duties beyond the confines of your job.
</li>
</ul>
Reporting relationship
The person will report to the Branch Manager.
Company
Finbond Mutual Bank
Location
Chatsworth - KZN
Job type
Full Time
Category
Branch Consultant
Career level
Student (Undergraduate/Graduate)
Experience
1 - 3
Salary
Posted
21 October 2026
Closing date
25 October 2026

Branch Consultant

Branch Consultant

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