Branch Coordinator

About the role

As a Branch Coordinator, you will lead and support a portfolio of remote branches across the Northern Territory. While operational oversight is an important part of the role, your primary focus will be on developing people, building capability and helping branches deliver outstanding outcomes for members and communities. You will work closely with branch staff, community stakeholders and Head Office teams to ensure our branches remain safe, reliable, welcoming and responsive to local needs. Occasional travel to remote communities may be required to support branch staff, build relationships and assist with community engagement activities.

Key responsibilities

• Mentor and support Member Services Officers across your branch portfolio
• Assist with onboarding, training and ongoing staff development
• Help employees build confidence, capability and career pathways within TCU
• Identify and develop future leaders
• Foster a positive, supportive and high-performing team culture
• Help communities access safe, trusted and culturally respectful banking services
• Promote financial literacy, digital banking awareness and scam prevention initiatives
• Develop respectful relationships with Traditional Owners, Elders, community organisations and local stakeholders
• Support branches to deliver exceptional member experiences
• Support branches to meet operational, compliance and risk requirements

About you

• Experience leading, coaching or mentoring employees
• Strong communication and relationship-building skills
• The ability to motivate and support people from diverse backgrounds
• Sound judgement and a practical approach to problem solving
• Strong organisational and planning skills
• Confidence working independently and across multiple locations
• A genuine commitment to culturally respectful service delivery
• An interest in financial wellbeing, community development and workforce capability

About us

Traditional Credit Union (TCU) is Australia's only Indigenous-owned bank and has provided essential, face-to-face banking services in remote communities for more than 30 years. TCU's vision is to empower Indigenous communities to achieve economic independence, cultural pride and a stronger future, while delivering trusted, sustainable and essential banking services. Our mission is to provide culturally respectful financial services that empower communities, create employment and foster pride and resilience.

We intend to fill this position as a special/equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth), and s 57 of the Anti-Discrimination Act 1996 (NT).