Branch Coordinator/Customer Service

Branch Coordinator/Customer Service

Full time/Part time

Flick Anticimex Limited (T/A Flick Pest Control)

Tauranga, Bay of Plenty

Customer Service - Call Centre (Call Centre & Customer Service)

Part time/Full time

• Competitive Remuneration & Growth Opportunities Pacific wide
• Bonuses and Commissions
• Rewards and recognition program
• Training and development opportunities
• Employee discounts on Flick products/services + friends and family discounts

We are Flick Anticimex, an international industry leader within the pest control sector.  We have over 100 years of experience throughout New Zealand and Australia (we currently protect over 55,000 commercial sites and 180,000 residential customers from pests every year.

Your opportunity

With over 35 branches in the Pacific Region, we pride ourselves on employing highly trained and motivated individuals. As part of the Flick Anticimex family, there’s plenty of opportunity across New Zealand and Australia and this position could be the start of a long-lasting career. Our highly trained and experienced staff will guide you through the ins and outs of what makes our company run.

Key responsibilities

·         Both inbound and outbound phone calls and emails with clients confirming their needs and problem solving

·         Maintain smooth daily workflows by scheduling confirmed work to field technicians

·         Other departments interaction and ensuring a seamless flow of service and customer satisfaction

Other Responsibilities

·         Renewing our customers annual services

·         Accurately obtaining and entering customer information

·         Scheduling jobs into our booking system

·         Proactively demonstrate professional customer service skills in a fast-paced environment

·         Promote products and service offerings to customers

·         Ensure customer service is on the forefront of what we do

·         Have a passion to exceed targets

·         Maintaining and growing our current client base

·         Finding new customers and welcoming them to our family

Key attributes

·         A strong work ethic, able to work with a diverse and highly motivated team

·         Tele sales, outbound, inbound and customer service experience

·         Ability to build relationships over the phone

·         Excellent communication skills

·         Energetic and Target driven

·         Mid to high computer literacy

Your benefits

·         Work for an equal opportunity’s employer

·         Consideration to flexible work hours

·         Bonus and Commissions structure

·         Benefits and rewards program

·         Employee discounts on Flick products/services + friends and family discounts

We are looking for a fun, results driven team member with an outgoing personality.

If this is you, please apply here or ring Duncan on0212445121as soon as possible as shortlisting will commence immediately.