Branch Director

About Eximbank

Eximbank (Vietnam Export Import Commercial Joint Stock Bank) is one of Vietnam’s established joint-stock commercial banks, serving retail, SME and corporate customers nationwide. We are in the middle of a bank-wide transformation, and our branch network is the front line that brings our new strategy to customers.

The Role

As Branch Director, you will have full accountability for the operations and business results of your branch. You will build the business plan and growth strategy for your local market, lead your team to deliver its targets, and keep the branch running safely, efficiently and in full compliance with regulations.

Key Responsibilities

Business strategy and planning

• Develop the branch’s business plan and growth strategy, in line with the bank’s direction and the local market
• Execute the plan and track business performance against plan and budget

Business management

• Take full accountability for all branch business activities, including deposits, lending, banking services and other business lines
• Drive product and service sales across customer segments
• Review, approve and sign credit and banking documents within your delegated authority
• Oversee accounting, cash vault operations and post-disbursement monitoring to spot early warning signs
• Work with Head Office, Regional Office and business divisions to improve sales effectiveness and service quality

Business and customer development

• Manage sales targets, new customer acquisition, customer care and portfolio management
• Run local marketing and communication activities in line with the bank’s brand guidelines
• Share market insights with business divisions to help develop new products and services

Service quality

• Gather customer feedback and propose ways to improve the customer experience
• Ensure products and services are delivered quickly, accurately, safely and to the bank’s service standards
• Monitor the credit quality of the branch’s entire portfolio

Risk management and compliance

• Identify, measure, monitor and control risks at the branch in line with Eximbank’s policies
• Manage the loan portfolio closely and work with relevant teams on debt recovery
• Develop and implement the branch’s business continuity plan
• Report risk events and violations promptly

People management

• Lead, assign, assess and develop the branch team
• Take part in recruitment, training, promotion, transfers and rewards for branch staff

External relations

• Build and maintain relationships with local authorities, regulators and the community
• Represent Eximbank on local legal matters under delegated authority

What You Bring

• Bachelor’s degree or higher in Economics, Finance, Banking, Business Administration, Law, Accounting, Auditing or a related field
• At least 5 years of experience in credit, credit appraisal, credit approval or another finance and banking area at a credit institution, financial institution, securities company or audit firm
• Including at least 3 years in a management role at Department Head level or above , leading a business function
• Strong knowledge of economics and finance, and a solid understanding of banking business models and the local market
• Credit appraisal and approval capability
• Strong strategic thinking, leadership, sales, negotiation and decision-making skills
• Strong skills in risk management, process management and performance management
• Working proficiency in English; proficient in Microsoft Office
• Meets the eligibility requirements for management positions under the Law on Credit Institutions

Why Join Us

• Lead your own business unit with clear autonomy and accountability
• Be part of a pivotal transformation at the bank, working with a new leadership team
• Clear career path across our nationwide network
• Competitive pay, performance-based bonus and attractive benefits