Branch, Executive

Role Overview

Enjoy leading a team and making sure daily operations run smoothly? Join RED ONE and take the next step in your retail operations career!

We are looking for a hands-on and proactive Executive, Branch to support our RED ONE Retail Outlets. In this role, you will oversee daily outlet operations, guide the customer service team, handle customer concerns and help improve outlet performance while ensuring a positive customer experience.

Key Responsibilities

• Oversee daily retail outlet operations to ensure smooth and efficient service.
• Drive customer satisfaction, loyalty and retention while supporting revenue growth at the branch.
• Take ownership of customer issues and complaints, ensuring timely resolution in line with SLA.
• Maintain accurate records of customer service actions, discussions and operational matters.
• Monitor risk management procedures and analyze recurring issues for further improvement.
• Ensure compliance with company policies, service standards and operational procedures.
• Monitor branch expenses, resources and operational costs.
• Recruit, mentor and develop customer service agents and foster an environment where the team can perform and grow.
• Conduct regular briefings, training and meetings to ensure the team is aligned with guidelines, findings and policies.
• Maintain accurate records of customer cases, operational matters and staff-related issues.
• Analyze outlet statistics and prepare accurate reports for management.
• Coordinate with HQ and relevant departments on outlet operations, customer issues and business initiatives.
• Support the implementation of business initiatives and perform other duties as assigned.

Requirements

• Diploma or Bachelor’s Degree in Business Administration, Retail Management, Customer Service, Management or a related field.
• Minimum 3–5 years of experience in retail operations, branch management, customer service or a similar supervisory/managerial role.
• Proven experience in managing and developing a team, including coaching, training and performance management.
• Strong customer service mindset with the ability to handle customer complaints and operational issues effectively.
• Good understanding of branch operations, cost control, resource management and service standards.
• Strong analytical and problem-solving skills, with the ability to analyze operational data and prepare reports.
• Good communication and interpersonal skills, with the ability to work effectively with customers, team members and internal departments.
• Proactive, hands-on and able to work independently in a fast-paced environment.
• Candidates based in Negeri Sembilan are encouraged to apply!

Ready to Take the Next Step?

If you enjoy working with people, managing daily operations and improving customer experience, we'd love to hear from you!

Apply now with your latest resume.