Branch Head / Branch Manager

Location: Ernakulam, Kottayam and Idukki

Required Experience:

3–7 years in NBFC, Banking, Gold Loan, or Financial Services, with relevant branch management

Job Responsibilities

• Manage daily branch operations, customer service, loan disbursement and administration.
• Drive business targets for Gold Loans, Investments, Insurance, Interest Collection and other products.
• Develop new business through customer acquisition, market expansion and local networking.
• Lead, supervise and motivate the branch team to achieve performance targets.
• Monitor sales, collections, portfolio quality and branch performance.
• Build strong customer relationships and resolve customer concerns effectively.
• Ensure KYC/AML, RBI guidelines, internal policies and audit compliance.
• Prepare and submit accurate branch reports within timelines.
• Conduct local marketing and promotional activities to increase branch visibility and business.
• Coordinate with HR, Operations, Accounts, Compliance and other departments for smooth branch functioning.
• Identify operational issues and take appropriate action during system, customer or other branch-level challenges.

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person