Branch Head

Job Description: Branch Head – Nandanam, ChennaiAbout the Company:

Al Shifa Cupping Clinic is a leading holistic wellness and therapeutic care center, specializing in traditional prophetic medicine, Hijama (cupping therapy), and integrative wellness solutions. We are committed to providing premium, hygienic, and result-oriented wellness treatments to our clients.

Position Overview:

We are seeking an energetic, commercially driven, and experienced Branch Head to take complete charge of our flagship branch in Nandanam, Chennai.

The ideal candidate will have at least 5+ years of proven experience managing a skin, aesthetic, dermatology, or wellness clinic. You will be responsible for P&L management, driving top-line revenue, leading operational excellence, managing clinic staff, and delivering an exceptional patient experience.

Key Details:

• Job Title: Branch Head / Clinic Operations Manager
• Location: Nandanam, Chennai
• Experience: Minimum 5+ years as a Branch Manager / Clinic Head (in Wellness, Skin, Aesthetic, or Slimming clinics)
• Employment Type: Full-time, On-site
• Language Proficiency: Tamil and English (Mandatory)

Key Responsibilities:1. Revenue Generation & Business Growth (Top Priority)

• Take complete ownership of the branch’s monthly, quarterly, and annual revenue targets.
• Drive sales by converting inquiries into walk-ins and active consultations into treatment packages.
• Develop up-selling and cross-selling strategies for therapies, wellness packages, and retail products.
• Work closely with the marketing team to execute localized BTL marketing, corporate tie-ups, and promotional events in and around Central/South Chennai.
• Analyze clinic performance metrics (conversion rates, client retention, average bill value) and take corrective actions.

2. Clinic Operations & Administration

• Ensure smooth day-to-day operations of the Nandanam branch, adhering to the highest standards of hygiene, safety, and clinical protocols.
• Manage inventory, clinical consumables, equipment maintenance, and stock audits to minimize wastage and operational costs.
• Ensure standard operating procedures (SOPs) are strictly followed by both clinical and non-clinical staff.
• Handle petty cash, branch finances, billing, and software entries accurately.

3. Team Leadership & People Management

• Lead, mentor, and supervise a team comprising Doctors, Cupping Therapists, Front Office Executives, and Housekeeping staff.
• Design duty rosters, manage staff attendance, and ensure optimal utilization of manpower.
• Conduct regular training sessions to improve team productivity, soft skills, grooming, and customer handling.
• Foster a positive, motivated, and target-driven work culture within the branch.

4. Patient Care & Relationship Management

• Ensure every client/patient receives a warm, professional, and world-class service experience.
• Personally engage with high-value/VIP clients and handle escalations, complaints, and feedback promptly.
• Maintain a robust client retention strategy through regular follow-ups, service feedback, and loyalty/referral programs.

Required Qualifications & Experience:

• Education: Bachelor’s or Master’s degree in Healthcare Management, Hospitality, Business Administration, or any relevant discipline.
• Experience: Minimum 5+ years of hands-on experience as a Branch Manager / Centre Head in:
• Skin & Dermatology Clinics.
• Wellness / Spa / Slimming Centers.
• Aesthetic or Alternative Medicine Clinics (Ayurveda, Homeopathy, etc.)
• Proven track record of meeting and exceeding branch revenue targets.
• Strong leadership, people management, and conflict-resolution skills.
• Proficiency in Clinic Management Software (ERP/CRM), MS Office (Excel, Word).

Key Competencies:

• Target-Oriented: A hunter mindset focused on revenue growth and profitability.
• Customer-Centric: Empathetic approach to patient care and service recovery.
• Local Market Knowledge: Deep understanding of the demographics and customer profile of Central and South Chennai (Nandanam, T. Nagar, Alwarpet, etc.).
• Communication: Excellent verbal and written communication in English and Tamil.

What We Offer:

• Competitive Salary: Best in industry benchmarks.
• Lucrative Incentives: High-earning potential linked directly to branch revenue performance.
• Growth: Opportunities to take up multi-unit / regional management as the brand expands.

Pay: ₹30,000.00 - ₹50,000.00 per month

Work Location: In person