Branch Head

Role Summary
Responsible for end-to-end branch performance, business growth, customer relationships, operations, compliance and team productivity.

Key Responsibilities

• Drive branch business, CASA/deposit mobilization, lending, cross-sell and revenue targets.
• Acquire and deepen relationships with NTB, HNI and key customers.
• Lead and manage the branch team, ensuring productivity and achievement of targets.
• Oversee day-to-day branch operations, customer service and service quality.
• Ensure adherence to RBI regulations, internal policies, KYC/AML, audit and risk controls.
• Monitor branch MIS, business performance and take corrective actions to improve profitability.
• Handle customer escalations and ensure smooth, compliant branch functioning.

Key Requirements

• 7–15 years of BFSI/banking experience, with significant Branch Banking/Branch Management exposure.
• Strong experience in CASA, deposits, lending, sales and branch business growth.
• Proven team leadership and customer relationship management experience.
• Strong knowledge of branch operations, compliance, audit and risk management.