Branch Manager

NIVABUPA HEALTH INSURANCE COMPANY LIMITED

Position

Branch Manager - Variable

Agency Location

Department Sales and Distribution Function Agency Channel

Reporting to Territory Head Band M5

Manager/IC Roles Manager JD Code SND_AC_2810

Job Summary (Describe the primary function and purpose of this role)

Enable achievement of key business outcomes

Build a quality Agency by focusing on quality of hire and skilling

Ensure adherence to all statutory and compliance requirements

Drive the people agenda sharply to enable achievement of people outcomes

Key Responsibilities Key Measures of Performance

(Mention a detailed description of key areas of focus, essential functions and primary responsibilities (Describe the major performance assessing criteria and

required to be performed by the incumbent to achieve business objectives) expectations from the role)

New GWP

Renewal GWP

Renewal no. of cases

Active agents and PA

Desired product mix

No. of New Agents

Audit findings

Employee engagement

Attrition

Key Relationships (Internal / External)

(Mention the set of key internal and external

stakeholders)

• Achievement of Business Plans

To own the business plan for the branch - both top line and bottom line targets

for Team

Internalize the Management philosophy and business strategy of the company

and drive it in the branch

Ensure that the existing team of Agents is engaged, motivated and productive by

forging a strong relationship with them

Ensure that new Agent Advisors are constantly inducted, activated and

productive for Team

Drive the incentive schemes to ensure that the income of the Agency managers

and Agent Advisors exceed benchmark

• Team Building

Recruit Quality resources -Unit Managers

Goal setting of all Agency Managers/Sr Agency Manager in the region

Regular and periodic review, monitoring and mentoring of the Agency

Managers to ensure that they are on track to achieve their goals

Regular classroom and on the field training of the team to equip them with the

necessary skill sets to perform optimally

Ensure that the defined sales process of the company is adhered to by the team

Identify and groom future leaders in the team

• Business Expansion

Identify potential business pockets in the branch jurisdiction

Appoint Agents in these locations to procure business

• Liaison with Home Office

Own the resource and expense budget for the Branch

Drive the R&R schemes floated by HO from time to time

Design own Branch level R&Rs, marketing activities and implement them

Support the Unit Managers and team of Agents in liaison with the HO for

addressing their requirements/ concerns

Percolate the management guidelines to the entire team.

Being fully compliant to all the norms laid down by the regulators and the

Company Internal: Agency Team & Cross Functional

Teams

External: Agents & Policy Holders

Keeping the expense ratio of the Branch well within the defined budget

Maintain win- win relationship with other channels

Preferred Skill Set (Describe the nature and level of key skill required\preferred to perform the jobs e.g. interpersonal skills, problem solving ability and business expertise)

• Analytical Skills

Designing Sales Strategies to achieve the business goals

Analytical skills to read , interpret MIS

Skill sets to handle a team of agents to achieve the business goals

• Domain Knowledge

Sound domain knowledge of the health insurance policies and practice in India

Good knowledge of the legal and regulatory requirements and compliances c. Leadership Attributes

Strong written and verbal communication skills

Ability to manage a team, keep it motivated and handle conflicts in a mature an d tactical way Result orientation

Ability to spot and utilize opportunities

Energetic and enthusiastic personality.

Minimum Qualification Minimum Experience Graduation in any discipline from a recognized educational institute

Preferably Post Graduate Degree/Diploma in Management from a recognized

educational institute.

8-10 years of relevant work experience,

preferably in financial services distribution

3-5 years of team handling experience