Branch Manager

About us

Far East Refrigeration (M) Sdn Bhd is a leading refrigeration and cooling solutions provider operating across Southeast Asia. We specialise in the design and supply of high-quality refrigeration systems for commercial, industrial, and retail applications. Our commitment to excellence, customer satisfaction, and innovative solutions has established us as a trusted partner for businesses seeking reliable climate control systems. We pride ourselves on our dedicated team, technical expertise, and customer-centric approach to business.

About the role

We are seeking an experienced and dynamic Branch Manager to lead and oversee the operations of our Kuala Lumpur branch. This is a full-time position based in Kuala Lumpur, where you will play a pivotal role in driving sales growth, managing team performance, and ensuring operational excellence. The Branch Manager is responsible for achieving sales targets, building and maintaining strong customer relationships, and implementing company strategies at the branch level. This role is crucial to the expansion and success of Far East Refrigeration in the Malaysian market.

Key responsibilities

• Lead and manage the sales team to achieve and exceed monthly, quarterly, and annual sales targets
• Develop and implement branch-level sales strategies aligned with company objectives
• Recruit, train, mentor, and evaluate sales staff to ensure optimal team performance
• Build and nurture strong relationships with key clients and corporate accounts
• Monitor market trends and competitor activities to identify new business opportunities
• Oversee branch operations including budget management, inventory control, and administrative functions
• Prepare and present regular sales reports, forecasts, and performance metrics to senior management
• Ensure compliance with company policies, procedures, and industry regulations
• Identify training needs and conduct staff development programmes
• Manage customer complaints and ensure satisfactory resolution

What we're looking for

• Minimum 5-7 years of sales management experience, preferably in the refrigeration, HVAC, mechanical services, or related technical industries
• Proven track record of achieving and exceeding sales targets consistently
• Strong leadership and team management capabilities with experience in building and developing high-performing teams
• Excellent communication and interpersonal skills with the ability to engage clients at all levels
• Sound knowledge of refrigeration products, services, and industry practices (technical knowledge is advantageous)
• Proficiency in Microsoft Office applications and CRM software
• Strong analytical and problem-solving abilities with sound commercial acumen
• Ability to work independently whilst maintaining strong collaboration with head office teams
• Fluency in English and Bahasa Malaysia; Mandarin is an additional advantage
• Driving licence and willingness to travel for client visits and business development activities
• Bachelor's degree in Engineering, Sales, Marketing, or a related field is preferred

What we offer

We are committed to supporting the growth and wellbeing of our employees. Far East Refrigeration offers a competitive compensation package including a base salary and performance-based bonuses. We provide comprehensive benefits including health insurance coverage, paid annual leave, and professional development opportunities. You will have access to ongoing training and skills development programmes to enhance your career progression. We foster a collaborative and supportive work culture where your contributions are recognised and valued. We offer flexibility in working arrangements where appropriate, and we encourage work-life balance. Career advancement opportunities are available for high-performing managers within our expanding regional operations.

Apply now

If you are a results-driven sales professional with strong management experience and a passion for the refrigeration industry, we would like to hear from you. Please submit your resume, a cover letter detailing your relevant experience, and your expected salary to [email protected] . We look forward to speaking with you soon.