Branch Manager

BRANCH MANAGER – JOHOR BAHRU

Location: Tebrau, Johor Bahru
Salary: RM6,000 – RM9,000 per month
Employment Type: Full-Time

JOB DESCRIPTION

We are looking for an experienced and commercially driven Branch Manager to lead our Johor Bahru branch. The successful candidate will be responsible for overall branch operations, business development, client management, manpower planning and financial performance.

KEY RESPONSIBILITIES

• Lead the overall operations, administration and commercial performance of the Johor Bahru branch.
• Develop and execute business development and branch growth strategies.
• Identify prospective clients and build a strong business pipeline throughout Johor.
• Prepare proposals, quotations, presentations, tenders and commercial submissions.
• Conduct client meetings, site surveys and contract negotiations.
• Manage the mobilisation and day-to-day operations of security assignments.
• Ensure sufficient manpower, relief coverage, supervision, equipment and operational readiness.
• Maintain strong client relationships and respond promptly to complaints, incidents and service issues.
• Monitor branch revenue, gross margin, operating costs, invoicing and collections.
• Recruit, deploy, train, coach and manage branch employees.
• Ensure compliance with applicable laws, licensing requirements, employment regulations, Company policies and contractual obligations.
• Conduct operational inspections, audits, performance reviews and incident investigations.
• Work closely with Head Office departments including Operations, Human Resources, Finance, Compliance and Business Development.

QUALIFICATIONS & REQUIREMENTS

• Diploma or Bachelor's Degree in Business Administration, Management, Security Management or a related field.
• Minimum 5 years of management experience, preferably within security services, facilities management, manpower services, property, logistics or other service-based industries.
• Proven experience in business development, client acquisition, tendering, proposal preparation and contract negotiation.
• Demonstrated ability to manage employees, multiple client sites, budgets, revenue targets and operational performance.
• Strong leadership, communication, negotiation and problem-solving skills.
• Good written and spoken command of English and Bahasa Malaysia.
• Strong knowledge of the Johor business market and an established professional network will be an added advantage.
• Valid driving licence and own transport.
• Willing to travel throughout Johor when required.

BENEFITS

• Performance-based annual bonus, subject to branch and individual performance.
• Business development incentive for securing profitable new contracts.
• Petrol and approved business travel claims.
• Company laptop and mobile communication support.
• EPF, SOCSO and EIS contributions.
• Annual leave and medical leave in accordance with Company policy.
• Outpatient medical benefits under the Company's applicable benefit scheme.
• Training and professional development opportunities.
• Career growth opportunities into regional or senior operational leadership roles.
• Direct support from Head Office departments.
• Opportunity to establish and lead the Johor Bahru branch as a key regional business unit.

HOW TO APPLY

Please submit your application, CV and Cover Letter to:

Email: [email protected]

Work Location: In person – Tebrau, Johor Bahru