Branch Manager

Job Requirements

• Lead, coach, and motivate the sales team to achieve performance targets and drive overall sales growth.
• Ensure superior customer service and maintain high customer satisfaction levels, fostering long-term relationships.
• Conduct regular visits to the top twenty in-fold and out-of-fold customers to strengthen relationships and identify sales opportunities.
• Address and resolve customer complaints and issues promptly and professionally, maintaining the brand's reputation.
• Monitor inventory levels and ensure adequate stock of spare parts, maintaining optimal Min-Max inventory levels to meet customer demand.
• Manage the branch's budget, ensuring effective cost control and profitability while meeting sales targets.
• Oversee the recruitment, training, and development of a skilled, motivated sales team to drive business performance.
• Conduct performance evaluations, provide constructive feedback, and implement improvement plans for team development.
• Ensure strict adherence to dealership policies, procedures, and relevant industry regulations.
• Oversee the safety and security of the branch premises, staff, and assets, ensuring a safe working environment.
• Provide regular reports on branch performance, activities, and sales progress to senior management for strategic decision-making.
• Drive the utilization of Cummins tools and processes, including the Cummins Sales Process and Customer Relationship Management (CRM), to enhance sales effectiveness and customer engagement.

Work Experience

• Strategic Sales & Business Growth
• Branch Profitability Management
• Government Tender & Contract Management
• Railway & Powergen Customer Management
• Inventory Optimization
• DG Set & Cummins Product Understanding
• Team Leadership & Development
• Commercial Acumen
• Customer-Centric Approach
• Operational Excellence