Branch Manager

Branch Manager Basic Requirement:

• Strong communication & interpersonal skills (Fluent inEnglish, Kannada and Hindi)

• Work experience in related Industry preferred

• Two wheeler a must for commute

Responsibilities and Duties:

• Maintaining branch reporting time

• Monitoring the reporting time of the delivery executivesand receptionist

• Assigning Delivery routes to the delivery staff andensuring all shipments our Delivered and Pickedupontime

• Ensuring Small parcels and documents received inbranchas per SLA from the operations HUB

• Ensures the branch receptionist performs their roles andresponsibilities daily

• Weekly inspection of delivery routes to ensure deliveryteam conducts their activities as per SLA Cross check holding shipments and validate the updations Cross check return consignments and validatetheupdations

• Customer relationship management with all existingclients on a weekly basis

• Ensuring credit collections as per SLAand escalationtothe Credit collection department regarding anypendingpayments from the customers

• Ensuring customer satisfaction and resolvinganycomplaints

• Assigning Pick up schedule and ensuring the same is doneon a daily basis

• Collection of customer database on a weekly basis andsend it to the sales department

• Approaching potentials leads, attending appointments, pitching all the services and conversion to achieve branchturnover target

• Ensuring the branch staff are in professional attire

• Ensuring all outgoing shipments are sorted and sent ontime to the Operations sector wise (Ex: BLR, MAA, BOM) Maintaining Accounting copies as per destinationandweight

• Audit report to be maintained

• Cross check Cash collection statements

• Coordination regarding vehicle reporting and departuretime

• Ensuring smooth branch administration

• Daily upkeep of company assets

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