Branch Manager

Overview:

We are looking for an experienced and service-driven Branch Manager to oversee the daily operations of one of our KOKUO Family Massage & Reflexology centers. This role is crucial in ensuring an exceptional customer experience, managing and developing a high-performing team, and achieving operational and sales excellence. We’re looking for a hands-on leader with a passion for hospitality and a commitment to service quality.

Key Responsibilities:

• Lead and supervise daily operations to ensure smooth, efficient, and customer-centric service.
• Manage and support a team of therapists, frontline staff and other operations staff to maintain high performance and professionalism.
• Monitor and drive branch sales performance while controlling operational costs, including stock and resource management.
• Maintain high standards of Kokuo’s cleanliness, comfort, safety and service at all times.
• Address customer feedback and complaints promptly with professionalism and empathy.
• Collaborate with the marketing team to execute local promotions and campaigns.
• Provide regular performance reports and insights to management.
• Collaborate with HR on staff recruitment, training, and development initiatives.

Requirements:

• Education Level : D3 / S1 with major is Communication, Hospitality & Tourism., Also be open for another major that related with our vacancy
• Minimum 2 years of experience in a supervisory or managerial role, preferably in Hotel, Spa, Wellness or other hospitality sectors.
• Proven leadership skills with the ability to motivate and develop a team.
• Strong focus on customer satisfaction and operational excellence.
• Excellent organizational and multitasking abilities.
• Proactive problem-solving and effective communication skills.
• Familiarity with Microsoft Office and/or POS systems is an advantage.
• Available to work on weekends or public holidays as needed.