Branch Manager

Job summary

We are seeking experienced, result-driven, and highly motivated professionals to join our team as Branch Managers. The successful candidates will be responsible for driving business growth, profitability, operational excellence, and market penetration within their assigned locations.

Min Qualification: Degree Experience Level: Mid level Experience Length: 6 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Ibadan & Oyo State, Nigeria

Job descriptions & requirements

Responsibilities

Business Development & Revenue Growth:

• Drive branch sales performance to achieve and exceed monthly, quarterly, and annual premium and policy targets.
• Develop and execute strategies for customer acquisition, market expansion, and revenue growth.
• Identify and capitalize on cross-selling and up-selling opportunities.
• Establish and manage strategic partnerships with cooperatives, trade associations, aggregators, SMEs, and community groups.
• Analyze market trends, customer needs, and competitor activities to identify business opportunities.
• Lead the development and implementation of innovative microinsurance products and solutions tailored to customer needs.

Team Leadership & People Management:

• Lead, supervise, coach, and motivate branch staff to achieve business objectives.
• Build and maintain a high-performance culture focused on accountability, teamwork, and customer satisfaction.
• Set performance targets and conduct periodic performance evaluations.
• Identify training and development needs and coordinate staff capacity-building initiatives.
• Mentor sales teams, distribution partners, and agents to improve productivity and performance.

Branch Operations & Performance Management:

• Oversee daily branch operations to ensure efficiency, productivity, and service excellence.
• Ensure underwriting, policy administration, and claims processes comply with regulatory and company standards.
• Manage branch budgets, resources, and operational expenses effectively.
• Prepare and submit accurate financial, operational, and performance reports.
• Drive continuous improvement initiatives to enhance branch productivity and customer experience.

Customer Relationship Management:

• Build and maintain strong relationships with customers, business partners, regulators, and key stakeholders.
• Resolve escalated customer complaints and service-related issues promptly.
• Implement customer retention and satisfaction initiatives.
• Promote exceptional service delivery and customer experience across all touchpoints.

Risk Management & Compliance

• Ensure compliance with NAICOM regulations, internal policies, and industry best practices.
• Monitor underwriting and claims activities within approved authority limits.
• Ensure adherence to risk management frameworks and internal control procedures.
• Maintain high standards of corporate governance, ethics, and regulatory compliance.

Requirements

• Bachelor's Degree in Insurance, Business Administration, Marketing, Economics, Finance, or a related discipline.
• Professional insurance certification such as ACIIN, ACII, or equivalent will be an added advantage.
• Minimum of 5 years' relevant experience in Insurance, Microinsurance, Microfinance Banking, Financial Services, or a related industry.
• At least 2 years' experience in a supervisory or management role.
• Proven track record in sales, business development, customer acquisition, and revenue generation.
• Demonstrated experience in team leadership and people management.
• Strong understanding of insurance operations, underwriting, claims management, and regulatory requirements.

Required Skills & Competencies

• Strong business development and sales management skills.
• Excellent leadership and team management abilities.
• Strong analytical and problem-solving skills.
• Effective negotiation and stakeholder management skills.
• Excellent communication, presentation, and interpersonal skills.
• Sound financial and operational management capabilities.
• Customer-focused mindset with a commitment to service excellence.
• Ability to work under pressure and achieve ambitious business targets.