Branch Manager

Job Summary

We are looking for an experienced and results-driven Branch Manager to oversee the overall operations of the outlet. The Branch Manager will be responsible for driving sales and revenue, leading the team, ensuring exceptional customer experience, maintaining inventory and financial controls, and ensuring compliance with company SOPs, hygiene, quality, and food safety standards.

Key Responsibilities

1. Branch Operations

• Manage day-to-day branch operations to ensure smooth and efficient workflow.
• Oversee coordination between sales, front-end, production, and support functions.
• Ensure product availability, quality, and timely service delivery.
• Ensure all operational activities are aligned with company policies and SOPs.

2. Team Leadership & Management

• Lead, supervise, and motivate branch staff to achieve operational and sales objectives.
• Prepare and manage staff schedules, attendance, and manpower requirements.
• Monitor employee performance and conduct regular evaluations.
• Provide training, coaching, and development to team members.
• Address disciplinary matters and resolve workplace conflicts professionally.

3. Sales & Revenue Management

• Achieve and exceed monthly sales and revenue targets.
• Monitor daily sales performance and identify areas for improvement.
• Develop and implement strategies to increase sales and profitability.
• Drive upselling, cross-selling, promotions, and customer engagement initiatives.
• Monitor sales trends and provide performance insights to management.

4. Customer Experience

• Ensure consistently high standards of customer service.
• Handle escalated customer complaints and ensure timely resolution.
• Monitor customer feedback and identify opportunities for improvement.
• Maintain the brand image and ensure service excellence at all times.

5. Financial Control & Reporting

• Oversee cash handling, billing, closing procedures, and daily financial reconciliation.
• Ensure proper controls are maintained over cash and transactions.
• Monitor branch expenses and control operational costs.
• Prepare and submit daily, weekly, and monthly operational and sales reports.
• Identify financial discrepancies and escalate issues where required.

6. Inventory & Stock Management

• Monitor inventory levels of raw materials, finished products, and packaging.
• Ensure proper stock receiving, storage, issuance, and rotation.
• Coordinate with production/procurement teams for stock planning and replenishment.
• Minimize wastage, spoilage, and stock discrepancies.
• Ensure proper inventory records and stock controls are maintained.

7. Compliance & Quality Assurance

• Ensure strict adherence to company SOPs, hygiene standards, and food safety requirements.
• Ensure compliance with applicable food safety standards, including HACCP and GMP.
• Maintain cleanliness, sanitation, and safety standards across the branch.
• Ensure the outlet remains prepared for internal and external inspections/audits.
• Immediately address and report any quality, hygiene, or compliance gaps.

8. Operations Improvement

• Identify operational gaps and implement corrective and preventive actions.
• Improve efficiency through effective utilization of manpower, resources, and equipment.
• Monitor operational KPIs and take timely action to improve performance.
• Coordinate with Head Office and relevant departments for operational updates, requirements, and support.
• Contribute to continuous improvement initiatives across the branch.

Required Qualifications & Experience

• Bachelor’s degree in Business Administration, Hospitality Management, Operations Management, or a related field.
• 4–6 years of relevant experience, preferably in retail, food & beverage, restaurant, bakery, or multi-outlet operations.
• Proven experience in team management, sales, inventory, and branch operations.
• Strong understanding of customer service, operational controls, and compliance requirements.

Pay: From Rs40,000.00 per month

Application Question(s):

• Current Salary
• Expected Salary
• Notice Period

Location:

• Islamabad (Required)

Work Location: In person