Branch Manager

About the role

We are seeking an experienced and dynamic Branch Manager to lead and manage our retail operations at our Taiping, Perak location. This is a full-time position that offers an exciting opportunity to drive business growth, enhance customer experience, and lead a high-performing team in the fast-paced gadget retail sector. As Branch Manager, you will be responsible for overseeing all aspects of branch operations, ensuring profitability, and maintaining our reputation as a leading gadget retailer. This role is crucial to our expansion strategy and your success will directly impact the performance of the store and the wider organisation.

About us

Manjoy Gadget Malaysia Sdn Bhd is a dynamic and innovative player in the retail and consumer products sector, specialising in gadgets and technology products. We are committed to delivering exceptional customer service and offering the latest technology solutions to our customers across Malaysia. Our brand is built on a foundation of quality, reliability, and customer-centric values. We pride ourselves on creating an engaging retail environment where customers can explore and discover cutting-edge technology products.

Key responsibilities

• Oversee daily branch operations, including opening and closing procedures, stock management, and ensuring compliance with company policies and procedures
• Lead, motivate, and develop a team of retail staff, providing training, coaching, and performance management to achieve sales targets and customer service standards
• Drive sales performance and revenue growth by implementing effective sales strategies, promotional campaigns, and customer engagement initiatives
• Manage inventory levels, ordering, and stock rotation to ensure product availability whilst minimising waste and shrinkage
• Maintain visual merchandising standards and ensure the store environment is clean, well-organised, and conducive to customer experience
• Build and maintain strong relationships with customers, addressing concerns and feedback to enhance customer loyalty and satisfaction
• Monitor financial performance, manage budgets, and ensure cost-effective operations whilst maintaining profitability targets
• Ensure compliance with health, safety, and security regulations, and implement best practices within the branch
• Report regularly to senior management on branch performance, achievements, and challenges
• Recruit, interview, and onboard new team members as required

What we're looking for

• Minimum of 3-5 years of retail management experience, preferably in the electronics, gadgets, or technology sector
• Proven track record of achieving and exceeding sales targets and driving business growth
• Strong leadership and team management skills with the ability to motivate and develop staff
• Excellent customer service orientation with the ability to build strong customer relationships
• Sound knowledge of retail operations, including inventory management, merchandising, and point-of-sale systems
• Strong financial acumen with experience in budget management and cost control
• Excellent communication and interpersonal skills
• Ability to work independently and make sound decisions whilst collaborating effectively with colleagues and senior management
• Problem-solving skills and the ability to adapt to changing circumstances
• Proficiency in English and Malay (both written and verbal)
• A valid driving licence is desirable

What we offer

At Manjoy Gadget Malaysia Sdn Bhd, we believe in investing in our employees and providing a supportive work environment. We offer competitive remuneration commensurate with experience and qualifications. Our benefits package includes opportunities for career development and progression, access to staff discounts on gadgets and products, and a collaborative workplace culture that values innovation and excellence. We are committed to fostering a positive work-life balance and encourage our team members to grow both professionally and personally. We provide ongoing training and development to equip our managers with the skills and knowledge required to succeed in their roles.

Apply now

If you are a motivated and results-driven professional with a passion for retail and technology, we would like to hear from you. Please submit your CV, a cover letter, and any relevant certifications or qualifications to our recruitment team. Join us and be part of a growing and dynamic organisation in the gadget retail sector.