Branch Manager

Responsible for directing branch operations, the Branch Manager ensures established policies and procedures are adhered to while overseeing effective delivery of a full range of services to new and existing members. Staff supervision, training, and preparation in support of excellent member service are an obligation to this role.

· Branch Management - See to the daily operations of the branch with efforts focused on maximizing productivity and efficiency, ensuring compliance with all regulatory requirements, credit union policies and relevant law, and delivery of excellent service that creates positive word of mouth for Lanco FCU among new and existing members. The manager is responsible for ensuring coverage of the branch through partnership with the Branch Administrator and other Branch Managers. As the primary security officer for the branch, the manager will ensure all security related policies and procedures are understood and implemented daily. In addition, the manager will ensure all branch transactions and physical items are in balance at the close of each day and, if not, will report exceptions according to established policies and procedures. Monthly, the manager will compile reports for delivery to the Management team, as needed, to properly inform the organization of branch status.

· Loan Support - The manager will uncover loan opportunities with new and existing members, accurately identifying the appropriate loan solution to meet member needs and submitting loan application to Lanco FCU's centralized lending group. Coordinate and conduct the loan closing whether in person or via electronic signature.

· Staff Development - The manager will coordinate the training need for direct reports that will grow expertise across the team and serve to reduce the occurrence of errors or problems that impact member satisfaction. This can be accomplished by monitoring staff performance, coaching, counseling, cross-training, and partnering across the organization to acquire appropriate resources and expertise to deliver meaningful results.

· Member Support - The manager will support direct reports, as needed, to address member complaints or assist with troubleshooting problems related to member accounts. It is the responsibility of the manager to ensure the resolution satisfies the member issue, or to escalate the concern as appropriate to gain that satisfaction.

· Business Development - The manager shall develop and implement strategies within the branch that support overall business development initiatives for the credit union. This may be accomplished through partnership with other branch managers, in conjunction with operational experts, and with the support of the Marketing Manager. Efforts should add depth to new and existing member relationships and generally support credit union initiatives related to deposit and loan balances.

Knowledge and Skills

Experience

2-5 years of similar or related experience, including preparatory experience

Education/Certifications/Licenses

A 2-year college degree or completion of a specialized course of study at a business or trade school requiring approximately 64 credit hours.

Interpersonal Skills

A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with members, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.

ADA Requirements

Physical Requirements

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Must be capable of regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled private office with minimal noise.

Mental and/or Emotional Requirements

Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic financial calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Physical Setting:

• Office

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus opportunities

Experience:

• Branch Management (Financial Institution): 3 years (Required)

Work Location: In person

Pay: $50,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person