Branch Manager

Responsibilities

Branch Operations

• Manage the complete day-to-day operations of the branch.
• Ensure smooth coordination between Sales, Training, CRM, Placement, HR, Digital Marketing, Admin, and other teams.
• Ensure proper utilization of classrooms, labs, trainers, and other branch resources.
• Monitor branch discipline, cleanliness, infrastructure, and overall working environment.
• Identify operational issues and ensure timely resolution.
• Ensure all branch processes and company policies are followed.

Sales Revenue Management

• Drive branch sales and revenue targets.
• Monitor daily, weekly, and monthly sales performance.
• Track leads, follow-ups, conversions, admissions, and revenue through CRM.
• Review team performance and identify gaps in the sales funnel.
• Conduct regular sales review meetings and provide guidance to the team.
• Support the sales team in handling high-value or critical student enquiries.
• Develop strategies to improve lead conversion and customer acquisition.
• Coordinate with the Digital Marketing team regarding lead quality and campaign performance.

Team Management Leadership

• Manage and motivate branch-level employees and teams.
• Set individual and team targets and monitor performance.
• Conduct regular team meetings and performance reviews.
• Identify training and development requirements for employees.
• Handle team-level conflicts and operational challenges.
• Ensure effective manpower utilization and productivity.
• Recognize high-performing employees and encourage a performance-driven culture.

Student Experience Relationship Management

• Ensure a positive student experience throughout the student lifecycle.
• Handle escalated student complaints and grievances.
• Coordinate with relevant departments to resolve student concerns.
• Monitor student feedback, Google reviews, ratings, and overall satisfaction.
• Ensure timely communication regarding batches, schedules, trainers, placements, and other services.
• Maintain strong relationships with students and parents where required.

Placement Coordination

• Coordinate with the Placement team regarding student placement activities.
• Monitor placement-related queries and escalations.
• Ensure eligible students are properly connected with placement opportunities.
• Track placement activities, interviews, drives, and student participation.
• Coordinate with trainers and placement officers to improve student readiness.

HR People Operations

• Coordinate with HR for recruitment and manpower requirements at the branch.
• Support Onboarding and induction of new employees.
• Monitor attendance, leaves, punctuality, and employee discipline.
• Coordinate employee performance reviews and appraisal-related activities.
• Support HR in employee engagement, retention, and grievance handling.
• Ensure branch employees follow organisational policies and procedures.

MIS Performance Reporting

• Prepare and review daily, weekly, and monthly branch performance reports.
• Track sales, revenue, admissions, batch strength, attendance, trainer performance, and operational KPIs.
• Maintain accurate branch-level MIS and dashboards.
• Analyze performance data and identify areas requiring improvement.
• Present branch performance updates to senior management.
• Monitor branch PL and operational expenses.

Administration Infrastructure

• Ensure proper maintenance of branch infrastructure, classrooms, labs, systems, and equipment.
• Coordinate with the Admin/IT team for technical and infrastructure issues.
• Monitor electricity, internet, AC, projectors, computers, CCTV, and other facilities.
• Ensure adequate availability of training and office resources.
• Maintain branch safety, discipline, and professional standards.

Process Quality Management

• Ensure compliance with company SOPs and operational processes.
• Identify process gaps and implement improvements.
• Conduct regular branch audits and quality checks.
• Ensure proper CRM, LMS, HRMS, and other system usage.
• Monitor data accuracy and timely updates across systems.
• Implement corrective actions wherever required.

Marketing Business Development

• Coordinate with the Digital Marketing and Marketing teams for branch-level campaigns.
• Support seminars, webinars, workshops, events, and promotional activities.
• Identify local business opportunities and potential partnerships.
• Support corporate/institutional tie-ups and business development initiatives.
• Contribute ideas for improving branch visibility and admissions.

Leadership Strategic Responsibilities

• Take ownership of overall branch performance.
• Develop and execute branch-level growth plans.
• Set priorities based on business requirements.
• Take timely decisions to resolve operational and business challenges.
• Work closely with senior management on branch expansion and improvement initiatives.
• Ensure achievement of business, operational, academic, and customer-experience goals.

Key Performance Indicators

• Branch Revenue Target Achievement
• Admission Conversion Rate
• Lead-to-Admission Ratio
• Team Productivity
• Trainer Performance
• Batch Utilization
• Student Attendance Retention
• Student Satisfaction Feedback
• Placement Performance
• Operational Efficiency
• Employee Retention Discipline
• Branch PL
• Process Compliance
• Customer/Student Grievance Resolution

Required Skills

• Leadership
• Team-management
• Communication
• Interpersonal skills
• Sales
• Business-development
• MIS-reporting
• CRM
• HRMS

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.