Branch Manager

The Branch Manager is accountable for the overall leadership and operational performance of the branch, ensuring compliance with company standards and service excellence. This role encompasses the effective management of transport and hub operations as well as workforce planning to deliver efficient logistics and customer satisfaction. The Branch Manager also drives staff development, enforces health and safety, and provides accurate reporting to senior management to support strategic decision-making.

Operational Compliance & SOPs

• Ensure all Standard Operating Procedures (SOPs) are documented, communicated, and consistently enforced.
• Drive adherence to established business systems and processes to maintain operational integrity.

Stock & Asset Management

• Oversee night shift stock take preparations in line with customer and company requirements.
• Ensure vehicles are inspected, cleaned, and checked for damages upon return.
• Safeguard IT equipment (computers, printers) after use to prevent loss or damage.

Parcel Handling & Dispatch

• Guarantee parcels are handled with care to minimise damages and losses.
• Conduct regular parcel inspections to ensure safe and compliant loading practices.
• Ensure planning, dispatch, and debriefing information is accurate, complete, and properly recorded.

Health, Safety & Security

• Enforce Health and Safety standards across all branch operations.
• Ensure strict compliance with security protocols at all times.
• Maintain housekeeping standards and enforce dress code requirements.

Staff Management & Development

• Conduct effective resource planning to optimise operational efficiency.
• Instil and maintain discipline within the branch workforce.
• Monitor and manage staff performance, attendance, and leave records.
• Drive skills development through structured training and initiatives.
• Motivate and manage staff to enhance productivity, engagement, and morale.

Skills Required:

• Strong communication skills to instil discipline and motivate staff.
• Proven troubleshooting skills to resolve operational challenges effectively.
• Solid data administration skills to ensure accurate dispatch and reporting.
• Effective leadership skills to manage staff performance and development.
• Organisational skills to coordinate stock takes, inspections, and resource planning.
• Analytical skills to monitor compliance and operational efficiency.
• Decision-making skills to enforce health, safety, and security protocols.
• Time management skills to balance multiple operational priorities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience with ERP or order management systems (Embrace).
• Familiarity with dispatch and logistics software (Freightware).

Minimum Requirements:

• Matric or Tertiary Qualification in Supply Chain Management
• 5+ years' experience within a logistics environment with 3 of the 5 years in a managerial role.

Work Location: In person