Branch Manager

Description:

Responsible for directing and administering the operational efforts of the branch. Ensures established policies and procedures are followed. Oversees provision of a full range of services to customers and prospective customers. Ensures customers are promptly and professionally served. Trains, directs, and supervises branch staff.

Job Duties:

• Trains, schedules, assigns work to, and reviews job performance of staff. Conducts regular meetings to keep staff informed and resolve problems. Also responsible for branch staff timecard approval and exceptions.
• Is responsible for the general appearance, maintenance and safety of the branch and ensures that all security policies and procedures are followed
• Provide a complete range of customer services, including opening new accounts, explaining available financial institution products and services, and gathering customer information to process new and existing accounts. Includes checking, savings, certificate of deposits, IRAs and HSAs.
• Provide telephone support and assist customers in various ways such as opening, closing and entering safe deposit boxes, setting up and updating online banking, mobile banking and estatements, order, close and update ATM and debit cards when necessary and ordering checks, deposit slips and endorsement stamps as needed.
• Answer questions regarding customers’ accounts and assist with balancing their checkbook.
• Prepare domestic and foreign wires as necessary, redeem bonds and prepare stop payments. Set up fund transfers and assist in completing forms for direct deposit. Complete telephone transfers as requested.
• Serve as a notary to notarize documents and provide signature guarantee’s as needed. Authorized to sign certified checks.
• Interviews loan applicants and explain the different financing options and programs available. Able to make small loans including checkmate loans
• Prepares and types installment loan documents as needed, including checkmate. Types denials as instructed.
• Assist with unauthorized ATM and Debit card activity and unauthorized ACHs and RCCS
• Set up the collection of land contract payments
• Understand the required paperwork for Trust Accounts, Estate Accounts, Corporate Accounts, LLC Accounts, DBA Accounts, Representative Payee Account and Personal Representative Accounts

Requirements:

Minimum Education:

• High School Diploma or equivalent

Minimum Work Experience:

• Two to Five years of similar or related experience, including time spent in preparatory positions.
• Has supervisory/managerial responsibilities over a branch or small to medium sized department
• Supervises, coordinates and reviews the work of assigned staff, typically with a subordinate group of up to 15 employees
• Work effectively on own or as part of a team
• Demonstrates the Sterling Federal Values in all work activities

Minimum Skill Requirements

• Proficiency in Windows & Microsoft Office

Physical Requirements:

Employee must be able to bend, sit and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs