Branch Manager

We are currently recruiting for a Branch Manager to lead a well-established financial services branch in Sligo .

This is a hands-on leadership role where you will manage a team of five, drive branch performance and ensure customers receive a high level of service across their everyday banking and mortgage needs.

You will be a visible presence within the branch and the local community, with responsibility for supporting your team, managing performance and maintaining strong operational, risk and compliance standards.

The Role

• Lead, coach and develop a team of five to deliver excellent customer service
• Take ownership of branch performance, service levels and agreed sales activity
• Use MI and performance information to manage results and identify opportunities
• Maintain strong risk, compliance and operational standards across the branch
• Oversee day-to-day branch operations, including resourcing, cash, security and key controls
• Manage customer complaints and escalations, ensuring issues are resolved effectively
• Build strong relationships with customers and the local community
• Work closely with regional leadership and support teams to deliver business changes and improve customer experience
• Create a positive, engaged and customer-focused team environment

What We're Looking For

• QFA qualification is essential
• Previous experience in branch banking or financial services
• Strong people leadership and coaching skills
• Commercially focused with a track record of delivering results
• Excellent customer service and communication skills
• Strong understanding of risk, compliance and operational controls
• Confident decision maker who enjoys being visible and hands-on

This is an excellent opportunity for an experienced banking professional to take ownership of a well-established branch, lead a team and play a key role within the local community.