Branch Manager

Branch Manager - Kingsland | Lead from the Front and Drive Growth
 
Lead a high-performing branch, own its commercial success, and build a team that delivers outstanding customer experience in one of New Zealand's most trusted trade businesses.
 
About Plumbing World
 
Plumbing World is a proud Kiwi-owned success story with over 60 years of industry experience.
 
Owned by plumbers and builders, we understand what our customers need and deliver it through strong relationships, expert advice, and reliable service. Our people are at the heart of everything we do, and we're committed to creating a high-performing and inclusive culture where everyone has the opportunity to grow and succeed.
 
As New Zealand's largest 100% Kiwi-owned plumbing merchant, with 56 branches nationwide and more than 1,000 shareholder tradies, we're proud of our heritage and excited about our future.
 
What We Can Offer You:

• Market aligned remuneration & reviewed annually.
• Great company benefits, staff discounts, and a generous parental leave package.
• Paid day off to celebrate your birthday.
• Ongoing training and development opportunities.
• The chance to build a long-term career with a trusted, nationally recognised Kiwi business.

About the Role
 
This is a hands-on leadership role with full accountability for the performance and success of our Kingsland branch in Auckland. You will lead by example, driving sales growth, strengthening customer relationships, and developing a motivated, high-performing team.
 
This is far more than a desk-based management position. You'll be a visible and active presence within the branch, working alongside your team, supporting daily operations, and stepping in at the trade counter during busy periods to ensure exceptional customer service and operational efficiency.
 
What Success Looks Like

In this role, success will be measured by your ability to:

• Deliver sustainable sales and profit growth across the branch.
• Build and lead a highly engaged, capable, and customer-focused team.
• Grow and strengthen customer relationships, resulting in increased loyalty and repeat business.
• Maintain safe, efficient, and well-managed branch operations.
• Foster a culture of accountability, collaboration, and continuous improvement.

What You'll Bring

To thrive in this role, you'll have:

• Proven leadership experience within a sales, retail, distribution, or trade-based environment.
• Strong commercial acumen and a track record of delivering business growth.
• A genuine passion for building lasting customer relationships and creating exceptional customer experiences.
• The ability to coach, develop, and inspire team members to perform at their best.
• Strong organisational skills, operational focus, and attention to detail.
• A practical, hands-on leadership style and a willingness to lead from the front.

Key Responsibilities
 
As Branch Manager, you will:

• Lead, coach, and develop a high-performing branch team.
• Drive sales growth, profitability, and market share within your region.
• Develop and maintain strong relationships with customers and key stakeholders.
• Oversee branch operations, ensuring compliance, safety, and operational excellence.
• Champion our company values and set the standard for performance, professionalism, and customer service.

Above all else, we're after someone who brings energy, enthusiasm, and a great personality, along with the ability to connect confidently with customers and teammates alike.  
 
This is a permanent full-time position working 40 hours per week, Monday to Friday.
Due to the operational demands of the role, applicants should be prepared to work additional hours when required.

**PLEASE NOTE:**Applicants must have current, unrestricted rights to live and work in New Zealand. We are unable to offer visa sponsorship for this role and are not considering overseas-based applicants requiring sponsorship at this time.
 
Our Culture  
 
We're a team that shows up for each other and our customers.  
 
Plumbing World is committed to our customer service promise, and we are focused on exceeding customers' expectations, so it's all hands-on deck at the trade counter before 9:00 am no matter your role in the branch, this is to ensure customers are looked after straight away and they get what they need to start their day.  
 
If you're someone who leads from the front and takes pride in building a strong team culture, you'll fit right in.     
 
We encourage applications from all backgrounds. You don't need to tick every box - if you bring the right mindset and capability, we'd love to hear from you!   
The successful applicant will be required to pass a pre-employment medical, drink and drug test, successful reference and Ministry of Justice checks before commencing employment.