Branch Manager

Role & responsibilities

• Profitability Management - Maintaining &optimizing profitability for the branch

• Target setting & management Monitoring branchtargets in numbers & volumes

• Portfolio quality management - through superiorunderwriting, working closely with collections •

• Cost management managing all branch operatingcosts including cost of acquisition, operations etc.

• People management Motivating team, handling HR& administration function of the branchCustomer experiencemanagement - Ensuring superior customer experience and handling customerservice in terms of collections, pre closures & service issues

• Business

• Achieve contributed value targets set for the branch

• Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds

• Provide superior customer experience

• Manage TAT’s on credit & processing

• Minimize pre & post disbursal discrepancies Monitoring Performance

• Monitoring Branch performance in terms of key drivers i.e.

• Contributed Value.Volumes / Profitability / Expenses / Losses

• Employee Retention

• Employee Productivity

• Customer experience

• Monitor individual performance of each employee, continuously work to maximize productivity People Management

• Motivate and develop branch team

• Drive branch team to excel.

• Manage and mentor the team and keep attrition of branch staff low

• Conduct regular meeting with branch staff

• Provide open and honest feedback and ask for feedback.

Preferred candidate profile

• 7-8 Years experience
• Ability to plan & execute
• Strong inter-personal skills and leadership ability,
• Ability to create professional work culture that encourages enthusiasm and team spirit