Branch Manager

Job Overview

Lead a Team. Grow a Branch. Make a Difference.

At Missouri Central Credit Union (MCCU), our mission is simple: Improving our communities and the financial lives of our members.

We're looking for a motivated, results-driven Branch Manager who is passionate about developing people, building relationships, and driving branch success.

This isn't just a position focused on managing daily operations. We're looking for a leader who takes ownership of branch performance, inspires their team to achieve goals, and creates meaningful financial experiences for our members.

Our ideal candidate is a hands-on leader who balances strong sales and service performance with coaching, operational excellence, and community involvement.

What You'll Do

Lead Branch Growth & Performance

• Take ownership of branch production, performance, and overall success.
• Drive growth in consumer lending, deposits, memberships, and ancillary products.
• Establish clear goals, monitor performance, and implement strategies to achieve results.
• Lead needs-based sales and service conversations that connect members with the right financial solutions.
• Identify opportunities to improve branch performance, member engagement, and business development.

Coach, Develop & Inspire Your Team

• Build a high-performing team through consistent coaching, training, and development.
• Set clear expectations and hold team members accountable for performance and results.
• Conduct regular one-on-one coaching sessions, performance discussions, and development planning.
• Recognize achievements, address performance opportunities, and create a culture of continuous improvement.
• Lead by example, fostering teamwork, ownership, and a positive work environment.

Deliver an Exceptional Member Experience

• Champion MCCU's member-first service culture and G.R.E.A.T. Service Model.
• Ensure members receive personalized service focused on understanding their financial needs.
• Resolve escalated member concerns with professionalism, empathy, and sound judgment.
• Empower employees to build relationships, identify opportunities, and deliver solutions rather than simply process transactions.

Oversee Branch Operations

• Manage daily branch activities while maintaining operational efficiency, accuracy, and compliance.
• Ensure adherence to credit union policies, procedures, security standards, and applicable regulations.
• Maintain strong cash controls, audit readiness, and risk management practices.
• Identify opportunities to improve processes and strengthen operational performance.

Build Community Relationships

• Represent MCCU through community involvement, networking, and local partnerships.
• Develop relationships with businesses, organizations, and community leaders.
• Identify opportunities to attract new members and strengthen MCCU's presence in the community.

What We're Looking For

Required Qualifications

• Two-year degree or equivalent professional experience.
• Strong leadership, communication, and problem-solving skills.
• Ability to coach employees, establish performance expectations, and drive accountability.
• Strong organizational skills with the ability to manage competing priorities.
• Ability to maintain operational accuracy, sound judgment, and regulatory compliance.

Preferred Qualifications

• 1–3 years of leadership experience in a credit union, banking, or financial services environment.
• Demonstrated success leading sales and service teams to achieve production goals.
• Experience with consumer lending, deposit products, and relationship-based financial services.
• Experience developing employees through structured coaching and performance management.
• Knowledge of branch operations, cash controls, and financial institution regulations.

What Makes a Successful MCCU Branch Manager?

We're looking for someone who:

• Takes Ownership: Treats branch performance as their responsibility and proactively drives results.
• Develops Others: Finds fulfillment in helping employees grow, succeed, and advance.
• Leads with Accountability: Sets clear expectations, follows through, and addresses challenges directly.
• Builds Relationships: Creates meaningful connections with employees, members, and the community.
• Drives Momentum: Brings energy, initiative, and a continuous improvement mindset to the branch.
• Leads with Humanness: Balances performance expectations with empathy, respect, and genuine care for others.

Why Missouri Central Credit Union?

At MCCU, we're more than a financial institution. We're a member-owned organization committed to helping people achieve their financial goals and strengthening the communities we serve.

Our culture is built around four core values:

Service | Optimism | Humanness | Momentum

We believe great leadership creates great teams, and great teams create exceptional member experiences.

As a Branch Manager, you'll have the opportunity to make a meaningful impact on your employees, your members, and the future growth of our credit union.

Ready to Lead?

If you're a motivated leader who enjoys developing people, building relationships, and driving results, we'd love to hear from you.

Apply today and help us build momentum at Missouri Central Credit Union!

Missouri Central Credit Union is an Equal Opportunity Employer.

Pay: $57,300.00 - $75,200.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience:

• Management: 3 years (Required)

Work Location: In person