Branch Manager

About the role

Oversee daily branch operations, including staff management, customer service, and store activities. Lead and motivate the team to achieve sales targets and business objectives.

Key responsibilities

• Oversee daily branch operations, including staff management, customer service, and store activities
• Lead and motivate the team to achieve sales targets and business objectives
• Monitor branch sales performance, stock management, and operational efficiency
• Ensure excellent customer service and compliance with company policies and procedures
• Prepare sales reports and analyse branch performance to identify areas for improvement
• Willing to travel for sales activities and other work-related matters as required

About you

• Bachelor's Degree in Retail Management, Sales & Marketing, or any related field
• Minimum 5 years of experience in retail management, sales, or a related role
• Experience in the jewellery or gold retail industry is an advantage
• Strong leadership, communication, problem-solving, and team management skills
• Proficient in Microsoft Office, especially Excel, and familiar with OneDrive and other digital tools
• Good understanding of retail operations, sales performance, and customer service