Branch Manager

BRANCH MANAGER - PENANG BUTTERWORTH

We are seeking an experienced, proactive and results-driven Branch Manager for Prestige base in Butterworth Penang  to oversee daily branch operations, drive business growth, lead a high-performing team and ensure excellent customer satisfaction and willing to train in HQ KL Jalan Chan Sow Lin for 2 months.

Key Responsibilities

1. Branch Operations & Performance

• Oversee and manage overall daily branch operations to ensure smooth and efficient workflow.
• Achieve monthly sales, revenue, profitability and operational KPI targets.
• Monitor branch performance, productivity and operational efficiency.
• Plan and coordinate daily job scheduling, manpower allocation and service delivery.
• Ensure all operational activities comply with company SOPs and quality standards.
• Identify operational issues and implement effective corrective actions.

2. Sales & Business Development

• Develop and execute strategies to increase branch sales and profitability.
• Monitor customer enquiries, walk-ins, leads and sales conversion rates.
• Identify opportunities for upselling, cross-selling and customer retention.
• Build strong relationships with customers, suppliers and business partners.
• Support promotional campaigns and local marketing initiatives to attract new customers.
• Proactively engage with Mandarin-speaking customers to attract new business, strengthen customer relationships and expand the branch's customer base.
• Develop business opportunities through customer networking, referrals and local market engagement.

3. Customer Service & Quality Control

• Ensure excellent customer service and a positive customer experience.
• Handle customer complaints, disputes and service-related issues professionally.
• Monitor service quality, workmanship and timely job completion.
• Ensure proper vehicle inspection, quality checks and handover procedures.
• Monitor customer feedback, Google reviews and service improvement opportunities.

4. People Management & Leadership

• Lead, supervise, coach and motivate branch employees to achieve performance targets.
• Monitor staff attendance, discipline, productivity and work performance.
• Conduct regular team briefings, performance reviews and coaching sessions.
• Identify training needs and support employee development.
• Promote teamwork, accountability and a positive working environment.

5. Financial & Administrative Management

• Monitor daily sales, cash collections, electronic payments and outstanding receivables.
• Control branch operating expenses, petty cash, overtime and consumables.
• Ensure accurate invoicing, payment records and timely submission of financial documents.
• Monitor stock levels, spare parts, tools and equipment requirements.
• Safeguard company assets and prevent financial losses or operational wastage.

6. Compliance, Safety & Reporting

• Ensure compliance with company policies, workplace safety requirements and operational procedures.

• Maintain branch cleanliness, housekeeping and 5S standards.

• Monitor maintenance of branch facilities, equipment and utilities.

• Prepare daily, weekly and monthly sales and operational performance reports.

• Report operational issues to Management and recommend practical solutions.

• Drive continuous improvement initiatives to enhance productivity, service quality and customer satisfaction.

• Strong knowledge of automotive workshop operations, customer service and sales management.

• Proven leadership, team management and problem-solving abilities.

• Good understanding of branch profitability, budgeting and operational KPIs.

• Proficiency in spoken Mandarin is an added advantage to engage Mandarin-speaking customers, attract new business and strengthen customer relationships.

Requirements & Qualifications

• Minimum Degree, Diploma or SKM in Automotive Technology or a related field; equivalent relevant experience will be considered.
• Minimum 3–5 years of relevant experience in automotive service operations, preferably in a supervisory or managerial role.
• Proficiency in spoken Mandarin is an added advantage to engage Mandarin-speaking customers, attract new business and strengthen customer relationships.
• Strong knowledge of automotive workshop operations, customer service and sales management.
• Proven leadership, team management and problem-solving abilities.
• Able to train in KL HQ- Jalan Chan Sow Lin for 2 month
• Good understanding of branch profitability, budgeting and operational KPIs.