Branch Manager

About the role

At StorHub, we help individuals and businesses create space for what matters most. We are looking for a hands-on and customer-focused Branch Manager to oversee the day-to-day operations, sales performance, and customer experience of one of our self-storage facilities in Malaysia.

This role is ideal for candidates with experience in retail, hospitality, banking, property, or customer service environments who enjoy engaging customers, and driving business results.

Key responsibilities

• Manage the daily operations of the branch to ensure smooth and efficient business performance.
• Build strong relationships with customers by understanding their storage needs and recommending suitable solutions.
• Drive branch sales through storage rentals, insurance offerings, and retail product sales.
• Guide customers through the rental process and ensure an excellent customer experience from enquiry to move-in.
• Maintain accurate customer records, financial transactions, and operational reports.
• Handle cash transactions, collections, payment processing, and daily banking activities with integrity.
• Resolve customer enquiries, feedback, and operational issues professionally and promptly.
• Ensure the facility remains clean, secure, and well-maintained at all times.
• Monitor branch expenses and maintain compliance with company policies and operational standards.
• Lead, coach, and motivate branch staff to achieve sales, service, and operational goals.
• Foster a positive team culture and deliver a high standard of customer service.
• Support branch initiatives and continuous improvement efforts to enhance business performance.

About you

• Diploma or Degree in Business, Hospitality, Retail Management, or a related discipline.
• At least 3 years of experience in customer service, retail, sales, hospitality, banking, property, or other customer-facing environments.
• A strong sense of ownership, accountability, and responsibility for business results.
• Customer-focused with a passion for delivering excellent service.
• Confident communicator with strong interpersonal and problem-solving skills.
• Able to work independently and make sound operational decisions.
• Commercially aware with the ability to identify and maximise sales opportunities.
• Proficient in Microsoft Office and digital systems.
• Well-organised, self-motivated, and results-oriented.

Why Join Us?

• Attractive fixed salary with performance incentives
• Career growth opportunities
• Supportive and collaborative work environment
• Training and development opportunities
• Work with a growing industry leader in self-storage solutions

Working Arrangement:

5.5-day work week (Monday–Friday, Saturday half-day)