Branch manager

Role & responsibilities

1. Lead, motivate, and manage a team of sales managers to achieve sales targets and objectives. Provide guidance, training, and support to help the team meet individual and team goals.

2. Build and maintain strong relationships with DSAs and other channel partners to generate leads and referrals for LAP. Collaborate with internal stakeholders, such as credit and operations teams, to ensure smooth loan processing and timely disbursement.

3. Identify and explore new business opportunities, partnerships, or tie-ups to expand the customer base and increase market share.

4. Maintain strong relationships with existing customers, ensuring high levels of customer satisfaction and retention. Address customer queries, concerns, or complaints promptly and provide exceptional customer service throughout the LAP application and approval process.

5. Track and monitor sales performance metrics, including sales volume, revenue, conversion rates, and customer acquisition costs. Generate regular sales reports, analyze performance data, and provide insights to senior management for strategic decision-making.

6. Portfolio management - maintaining portfolio quality, delinquency management.

Preferred candidate profile

1. Smart and efficient LAP expert with solid understanding of lending products and practices

2. Strong with computers and banking applications & software

3. Strong interpersonal skills

4. Strong Communication

5. Team leadership and management skill

6. Proficient in driving sales through digital platform