Branch Manager

SUMMARY

We are looking for a talented Branch manager to oversee the operations and sales functions of a branch while delivering superior customer service. As a part of 22nd State Bank’s management and leadership team, Branch Managers will utilize sales, banking, and management experience to be an instrumental part of the Bank’s team. You will lead your team in making sales calls, conduct training, process transactions, and complete loan documents. All of these functions will be completed while utilizing your experiences to make sound decisions and ensuring established policies and procedures are followed.

ESSENTIAL FUNCTIONS

• Responsible for training, scheduling, and assigning work of subordinate branch personnel.
• Meet with branch staff regularly (both 1:1 and in group meetings) to organize sales efforts, communicate procedural/product changes, and resolve issues to optimize branch performance and employee engagement. Establish regular coaching opportunities with each team member to review goals and highlight further personal development.
• Ensure the Branch is open and ready to conduct business each business day. Delegate various operations duties to the branch staff while maintaining overall administrative responsibility.
• Assist customers seeking to apply for personal and business loans,
• Provide loan portfolio management.
• Provide such customer services as explaining savings and checking programs, opening new accounts, approving checks and transactions that tellers could not transact routinely, and dealing with demanding customers.
• Maintain working knowledge of both personal and business electronic banking products, including internet/mobile services, cash management, and electronic payment solutions.
• Ensure the Branch balances all transactions at the close of each business day. Help tellers and others resolve balancing problems and authorize over/short adjustments. Conduct “surprise audits” as necessary to verify the accuracy of teller balances.
• Ensure ATM’s are serviced and operational during business hours and are balanced each day.
• Collect bad checks taken at the Branch and delinquent overdrafts as well as losses resulting from ATM transactions.
• Make regular business development calls to solicit new business or improve services to existing clients.
• Join area service clubs and organizations and represent the Bank at functions and meetings.
• Responsible for general maintenance of the Branch, ensuring safety and security of customers, employees, and branch assets by following and enforcing all security procedures.
• Responsible for completing Bank Online Training and all other training courses as assigned.

PROFICIENCIES

• Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
• Solid word processing and computer database skills.
• Ability to navigate and learn new computer systems and websites.
• Good interpersonal skills with the ability to work with individuals and groups at all organization levels; ability to work independently and as part of a team.
• Ability to take the initiative and prioritize tasks; good time-management, organizational, problem-prevention, and problem-solving skills.
• Knowledge and understanding of banking rules, regulations, laws, and all policies and procedures about them, including but not limited to the Bank Secrecy Act.
• Thorough knowledge of branch operations to coordinate daily branch functions and resolve employee and customer problems.
• Complete familiarity with the Bank’s savings, checking and lending policies and guidelines, as well as specific loan programs, qualifications, insurance, etc., to provide full savings and loan services.
• Strong analytical ability with active listening skills.
• Ability to work accurately with close attention to detail.
• Ability to maintain confidentiality of sensitive information.
• Ability to study and apply new information.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent with additional business-related training.
• At least five (5) years of progressively responsible experience within a financial organization to gain the necessary experience and background knowledge to manage a full-service branch and deal effectively with employee and customer relations matters.
• Possess a valid driver’s license.
• Must be bondable.

Each 22nd State Bank employee must comply with all federal and state regulations, policies, and procedures. This is to include all applicable governmental laws, rules, and regulations relevant to their job, including all Bank Secrecy Act regulations.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance