Branch Manager

Branch Manager Job Description

Job Title: Branch Manager

Department: Operations

Reports To: Regional Operations Manager

Location: Jefferson City, MO

Employment Type: Full-Time, Exempt

POSITION SUMMARY

The Branch Manager is responsible for the overall performance, culture, and profitability of the branch. This role owns day-to-day operations while driving growth, service excellence, employee engagement, and customer satisfaction. The Branch Manager serves as the local business leader—setting the tone for how the team shows up for customers, supports one another, and continuously improves.

KEY RESPONSIBILITIES

Operational Leadership

§ Own branch-level performance across revenue, profitability, customer retention, and service quality

§ Lead daily operations with a mindset of continuous improvement

§ Ensure consistent execution of service standards and routing efficiency

§ Oversee scheduling, dispatch, inventory, fleet, and facility management

People Leadership & Culture

§ Recruit, train, coach, and develop technicians and staff

§ Create a culture of accountability, respect, and growth

§ Lead with integrity while holding team members to high standards

§ Support employee engagement, retention, and career development

Financial & Business Management

§ Own the branch P&L and understand financial drivers

§ Manage labor, materials, and operating expenses responsibly

§ Identify opportunities to improve performance and margins

§ Partner with leadership on budgeting and forecasting

Sales & Customer Experience

§ Support sales, renewals, cross-selling, and referrals

§ Reinforce a customer-focused mindset

§ Resolve escalated customer concerns professionally

§ Build strong relationships within the local community

Compliance & Safety

§ Ensure compliance with all regulatory requirements

§ Enforce safety standards and licensing requirements

§ Maintain accurate documentation and reporting

QUALIFICATIONS

Required:

§ 3+ years of pest control or route-based service experience

§ 1–3 years of leadership or management experience

§ Strong communication and organizational skills

§ Valid driver’s license

§ Ability to lift to 50lbs

§ Pass a drug screen

§ Pass a motor vehicle record check

Preferred:

§ Prior Branch Manager or P&L experience

§ State pest control license or ability to obtain

§ Experience in a growth-oriented environment

WHAT SUCCESS LOOKS LIKE

§ A profitable, well-run branch

§ A motivated and accountable team

§ High customer satisfaction and retention

§ Consistent execution of company standards

Job Type: Full-time

Pay: $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person