Branch Manager

Job Title: Branch Manager

Job Description:

The Branch Manager oversees the performance of the branch, manages consumer lending, develops customer relationships, and represents the Bank in the community.

Key Responsibilities:

Leadership and Staff Management

• Provide coaching and support to branch employees with an emphasis on exceptional customer service and relationship development.

• Support recruiting, onboarding, training, scheduling, and appropriate branch coverage.

• Promote teamwork, accountability, professionalism, and the Bank’s values.

Branch Operations

• Maintain general management oversight of the branch. Delegate routine operational responsibilities to branch personnel.

• Monitor branch performance, address operational concerns, and implement improvements.

• Resolve complex customer issues and assist with teller or banker responsibilities when management involvement is necessary.

Consumer Lending

• Interview applicants, evaluate requests, and originate consumer loans.

• Make lending decisions within assigned authority and submit other requests for approval.

• Maintain accurate loan documentation in accordance with Bank policy and applicable regulations.

• Monitor loan relationships, identify credit concerns, and support collection efforts when necessary.

Customer Relationship Management

• Build strong customer relationships by understanding financial needs and recommending appropriate products, services, and internal partners.

• Resolve customer concerns promptly and professionally.

• Support and assist prospective and existing customers in establishing appropriate products and services

Business Development and Community Involvement

• Develop relationships with customers, prospective customers, local businesses, and community organizations.

• Represent the Bank at community events and within the branch market.

• Partner with commercial lending, mortgage lending, cash management, and other departments to connect customers with the appropriate Bank resources.

Qualifications:

Education & Experience:

• High school diploma or equivalent required; associate’s or bachelor’s degree in business, finance, banking, or a related field preferred.

• Three to five years of banking experience preferred, including consumer lending experience.

• Previous supervisory, coaching, or leadership experience preferred.

• Knowledge of retail banking products, branch operations, and consumer lending practices.

• Strong leadership, communication, relationship-building, and problem-solving skills.

• Proficiency with banking software and Microsoft Office applications.