Branch Manager, Customer Relationship Executive

BRANCH MANAGER

Experience

2–5 years in sales, branch operations, business development, Finance , customer service, or a related field.

Job Summary

The Branch Manager is responsible for the overall management and performance of the branch, including sales, business development, customer service, employee supervision, operational efficiency, target achievement, and revenue growth.

Key Responsibilities

• Manage the overall day-to-day operations of the branch and ensure smooth functioning.
• Develop and implement strategies to achieve sales, revenue, and business targets.
• Generate new business opportunities and expand the customer base.
• Identify potential markets, customers, and business opportunities.
• Monitor daily, weekly, and monthly sales performance and take corrective actions when required.
• Build and maintain strong relationships with customers, clients, and business partners.
• Lead, motivate, and supervise branch employees.
• Assign duties, responsibilities, and targets to team members.
• Monitor individual and team performance and provide regular feedback.
• Conduct team meetings and provide training, coaching, and guidance.
• Maintain employee discipline, punctuality, attendance, and professional standards.
• Handle important customer complaints, concerns, and escalations.
• Ensure timely resolution of customer queries and maintain high customer satisfaction.
• Monitor customer retention and strengthen customer relationships.
• Maintain proper branch records, documentation, and administrative activities.
• Monitor branch expenses, productivity, and operational performance.
• Ensure compliance with company policies, procedures, and guidelines.
• Prepare and submit daily, weekly, and monthly branch performance reports.
• Coordinate with Head Office and senior management regarding branch activities and requirements.
• Monitor key performance indicators (KPIs) and ensure achievement of branch targets.
• Take necessary measures to improve team productivity, sales performance, and customer service.
• Take overall responsibility for the growth, performance, and profitability of the branch.
• Salary & Benefits
• ₹25,000 – ₹35,000 per month (Based on experience and qualifications)
• Performance-based incentives (as per company policy)
• Career growth opportunities
• Supportive and professional work environment

How to Apply

Interested candidates can send their updated resume to [email protected] or contact 8138980884 for further details.

CUSTOMER RELATIONSHIP EXECUTIVE

Experience

1–3 years preferred; freshers with good communication skills may also be considered.

Job Summary

The Customer Relationship Executive is responsible for developing and maintaining strong relationships with customers, understanding their requirements, providing timely support, resolving queries, and contributing to customer retention and business growth.

Key Responsibilities

• Build and maintain positive relationships with existing and prospective customers.
• Communicate with customers through phone calls, WhatsApp, email, and in-person interactions.
• Understand customer requirements and recommend appropriate products/services.
• Handle customer enquiries, complaints, and service requests professionally.
• Follow up with customers regarding enquiries, applications, payments, renewals, and other requirements.
• Maintain updated customer databases and records.
• Coordinate with internal departments to resolve customer issues.
• Ensure timely communication and follow-up with customers.
• Identify opportunities for cross-selling and up-selling.
• Support the sales team in converting leads into customers.
• Monitor customer satisfaction and collect feedback.
• Prepare daily/weekly/monthly customer follow-up reports.
• Ensure a high standard of customer service.
• Maintain confidentiality and accuracy of customer information.

Salary & Benefits

• ₹12,000 – ₹20,000 per month (Based on experience and qualifications)
• Performance-based incentives (as per company policy)
• Career growth opportunities
• Supportive and professional work environment

How to Apply

Interested candidates can send their updated resume to [email protected] or contact 8138980884 for further details.

Pay: ₹15,000.00 - ₹35,000.00 per month

Work Location: In person