Branch Manager - Edinburgh

Branch Manager - Edinburgh Hub

Full Time | 40 Hours per Week | Monday to Saturday

Lead a Team. Deliver Exceptional Customer Service. Grow Your Career.

Duncan & Todd Group is one of Scotland’s leading optical and hearing care providers, with over 40 years of experience serving communities across the country. Our family of brands includes Duncan & Todd, 2020, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, Smart Employee Eyecare and Caledonian Optical.

We are currently looking for an experienced and motivated Branch Manager to assist with leading one of our branches in our Edinburgh Hub.

This is an exciting opportunity for someone with optical experience who is passionate about delivering outstanding patient care, developing people, and driving the success of a busy branch. FBDO qualification is desirable but not essential.

What We Offer

• Competitive salary.
• 34 days annual leave (inclusive of public holidays).
• Staff discount scheme including:
• Two 100% discount vouchers per year for spectacles, sunglasses or an annual supply of contact lenses
• Six 50% discount vouchers for family and friends
• Access to a wide range of high street discounts through our employee benefits portal.
• Ongoing training and development opportunities.
• A supportive environment where your contribution is valued.
• The opportunity to work for a company that genuinely cares about its people and patients.

About the Role

As Branch Manager, you will take overall responsibility for the day-to-day running and success of the branch. You will lead by example, ensuring exceptional patient care while supporting and developing your team.

Key responsibilities include:

• Managing the daily operation of the branch, including staff, stock and premises.
• Leading, motivating and developing the team to deliver excellent patient care.
• Coaching, training and conducting performance reviews to support colleague development.
• Advising patients on spectacle frames, lenses and contact lens options.
• Managing the appointment diary to maximise patient experience and operational efficiency.
• Handling patient enquiries and resolving issues professionally and effectively.
• Maintaining patient records, NHS documentation and practice administration.
• Working closely with Head Office teams to ensure professional and clinical standards are maintained.
• Acting as the main point of contact within the practice and leading by example.

About You

We’re looking for someone who:

• Has previous experience working within an optical environment.
• Has management, supervisory or leadership experience.
• Is passionate about delivering exceptional customer service and patient care.
• Has excellent communication and interpersonal skills.
• Is organised, proactive and able to work in a fast-paced environment.
• Enjoys developing and supporting others to succeed.
• Can confidently manage multiple priorities while maintaining high standards.

If you’re ready to take the next step in your optical career and join a business that values its people, we’d love to hear from you.

Apply today to become part of the Duncan & Todd Group.

Job Types: Full-time, Permanent

Pay: From £28,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Health & wellbeing programme
• Referral programme
• Sick pay

Application question(s):

• Please confirm you have a driving licence and are able to commute within the Edinburgh region.

Work authorisation:

• United Kingdom (required)

Work Location: In person